Thema "Re: Cancellation / Widerrufsrecht" in Archiv_Kabel

Cancellation / Widerrufsrecht

CDONeill — Tue, 31 Jul 2018 06:48:38 GMT

I am officially notifying you of my cancellation (Widerrufsrecht) of my contract with Vodafone, because I will be returning back to the United States in 2 weeks. I can drop off the router at the local Vodafone store where I registered in Nordstadt at Paulstraße 2, 30167 Hannover. Thank you for your wonderful service, and let me know if I can be of assistance with further regards to the cancellation.

I have emailed kabel-kundenservice@vodafone.com too, with more personal account information, and they said to advice was to "Open a new thread for your questions and have a little patience. One of my colleagues will take care of your problem."

So here I am.

Re: Cancellation / Widerrufsrecht

Grit — Tue, 31 Jul 2018 12:42:01 GMT

Hello CDONeill,

a revocation is not possible, because this is only possible within 14 days after conclusion of the contract. We can see if we can make a termination because of moving to an unsupplied area according to the Telecommunications Act (moving date + 3 months). For this we need the new address, the date of the move and proof (deregistration from Germany). Send me the data together with your name, your current address, your customer number and the link to your thread in a private message. Then report back here in the thread.

End devices cannot be returned to the shop, but must be sent back by post. Where this must be sent is then stated in the cancellation confirmation.

Regards

Grit

Re: Cancellation / Widerrufsrecht

pierfumagalli — Tue, 31 Jul 2018 19:23:02 GMT

Grit,

I am in the same situation, as I can not get Vodafone Kabel at my new address.

Can you help me, as well?

Thank you very much!

Re: Cancellation / Widerrufsrecht

Grit — Wed, 01 Aug 2018 10:19:17 GMT

Hello CDONeill,

thank you for the data.

Of course I can also tell you the return address for the router now, if you don't want to wait for the cancellation confirmation. It reads:

Vodafone Kabel Deutschland GmbH
c/o DHL Paket
Am Tower 222
90475 Nürnberg

The proof (cancellation from Germany), you can also send me via a private message, then I can make everything ready for you.

Regards

Grit

Re: Cancellation / Widerrufsrecht

Thomas — Fri, 10 Aug 2018 15:51:09 GMT

Hi CDONeill,

the cancellation has been processed. You'll also get proof.

Regards

Thomas