Thema "Re: Vodafone.de scam / Falsches Vertrag" in Archiv_Kabel

Vodafone.de scam / Falsches Vertrag

ScamVictim — Fri, 27 Jul 2018 10:37:45 GMT

We ordered the GigaTV app last year because our Internet provider cannot send TV to our apartment.
It never worked, so finally we got rid of it by sending a snail mail to Vodafone early June.

Suddenly out of the blue, Vodafone sends us "Ihre neue Gerät".
What Gerät? We want nothing from them, of course we don't pick it up, so it is returned by the post office.

We get more emails nagging about this, so call them to ask what it's all about.
Now they claim we have a new internet contract, the "Red Internet 400".

400 MB/sec is a 10-person office or large café level service, why on Earth would we use that to play youtube and google museums in Berlin?? (we already have 16 mbps from 1&1 for this!)

But you can NOT end a contract online.
And you can NOT end a contract by phone.
And you can NOT end a contract in the shop.

You can ONLY terminate a contract by snail mail. To an Internet and phone company.

So that we do. Again.

Now they email back and say that we cannot terminate the contract because the return period has passed.

WHAT CONTRACT?? We never placed any order!!

The phone support told us that this thing was started on June 26 by phone.
We were not even in town on that date, nobody we know made any phone call to them.

* Is this a prank?
* Did someone enter the wrong customer number by mistake when an order was placed?
* Is this an outright scam because we are easy marks?
(we did pay for GigaTV for nearly a year without using it, after all)

Do we have to close our bank account and open a new one just to get away from these shady types?

Your customer phone service is less than helpful here.

Betreff: Vodafone.de scam / Falsches Vertrag

Gelöschter User — Fri, 27 Jul 2018 11:19:10 GMT

If I was you I would contact Vodafone via that form.

https://www.vodafone.de/contact/rf/contactform.jsp

Re: Vodafone.de scam / Falsches Vertrag

Thomas — Fri, 27 Jul 2018 14:46:38 GMT

Hi ScamVictim,

we'll take a look at the facts. Send me a private message with customer number, name and address.

After that, get in touch here again.

Regards

Thomas

Re: Vodafone.de scam / Falsches Vertrag

Thomas — Fri, 27 Jul 2018 16:30:33 GMT

Hi ScamVictim,

the contract has now been revoked. That should close the case.

Regards

Thomas

Re: Vodafone.de scam / Falsches Vertrag

ScamVictim — Fri, 27 Jul 2018 16:32:04 GMT

Danke für die Antwort.

Hab ich jetzt gemacht.

Re: Vodafone.de scam / Falsches Vertrag

ScamVictim — Fri, 27 Jul 2018 16:45:26 GMT

...und danach sah ich die nächste Antwort.

Danke Thomas für die schnelle Lösung!

(Zwei Papierbriefe waren Erfolglos, aber was kann man nicht über Internet machen...!)

Re: Vodafone.de scam / Falsches Vertrag

Thomas — Fri, 27 Jul 2018 18:03:49 GMT

Hallo ScamVictim,

kein Problem. Die Erklärung war für mich schlüssig und Du hattest ja auch die Hardware direkt zurück geschickt.

Grüße

Thomas

Re: Vodafone.de scam / Falsches Vertrag

Gelöschter User — Sat, 28 Jul 2018 08:17:36 GMT

Schön, das es wieder funktioniert. Nur erschließt sich mir nicht, warum @ScamVictim den Erstbeitrag in Englisch und die anderen Beiträge dann in Deutsch verfasst.

Re: Vodafone.de scam / Falsches Vertrag

ScamVictim — Mon, 06 Aug 2018 17:10:34 GMT

...jetzt als Lösung akzeptiert,

ABER

today we got a new bill for the account.

Is this an error from some automatic system?

I haven't logged in to see the bill, not sure about password etc, don't remember that we have ever logged in on this account...

Danke,

/S.V

Re: Vodafone.de scam / Falsches Vertrag

Thomas — Mon, 06 Aug 2018 18:34:08 GMT

Hi ScamVictim,

that's the final bill. It shows a credit balance. You'll get a refund.

Regards

Thomas