Thema "Re: Moved to new address, need to cancel contrac" in Archiv_Kabel

Moved to new address, need to cancel contrac

pierfumagalli — Tue, 31 Jul 2018 12:19:26 GMT

I moved to a new address, and need to cancel my Vodafone Cable contract.

I tried to call the 0800-7239653 but they only speak German and were not helpful at all.

My new address does not have cable at all (only fiber optic from a different provider) and I need to figure out how to terminate my contract.

Does anyone have any idea on how to do this?

Thank you,

Pier

Re: Moved to new address, need to cancel contrac

Thomas — Wed, 01 Aug 2018 07:28:11 GMT

Hello pierfumagalli,

we'll take a look. Send me your customer number, name, old and new address in a private message.

After sending the message, please contact us here again.

Regards

Thomas

Re: Moved to new address, need to cancel contrac

Thomas — Wed, 01 Aug 2018 09:17:23 GMT

Hi pierfumagalli,

because our products are not available at your new address, the contract can be terminated with a period of 3 months. For this we need proof (re-registration).

Regards

Thomas

Re: Moved to new address, need to cancel contrac

pierfumagalli — Wed, 01 Aug 2018 09:20:18 GMT

Thomas,

I sent you a PM on this... By "re-registration" do you mean the "anmeldung"?

Re: Moved to new address, need to cancel contrac

Thomas — Wed, 01 Aug 2018 10:26:43 GMT

Hi pierfumagalli,

yes this is what i mean "Abmeldung" or "Ummeldung".

Regards

Thomas

Re: Moved to new address, need to cancel contrac

pierfumagalli — Thu, 02 Aug 2018 10:08:08 GMT

Thomas,

the system says I have reached the limit for sending private messages!

Can I just send you an email somewhere?

Thank you very much,

Pier

Re: Moved to new address, need to cancel contrac

pierfumagalli — Thu, 02 Aug 2018 10:13:10 GMT

Thomas,

I managed to send you a PM with the anmeldung for the new property (and also the old one).

Please let me know! Thank you,

Pier

Re: Moved to new address, need to cancel contrac

Thomas — Fri, 03 Aug 2018 07:45:15 GMT

Hi pierfumagalli,

The notice has been processed. You'll get a confirmation.

Regards

Thomas