Thema "TV contract that was never order" in Archiv_Kabel

TV contract that was never order

Jose458763 — Thu, 19 Jul 2018 08:36:42 GMT

Hello

I was charge 180 euros for a service I never order

Need to have this money refund

Can you please help

Re: TV contract that was never order

Stephan — Thu, 19 Jul 2018 13:56:30 GMT

Hi Jose458763,

first of all: please do not send unsolicited private messages to the moderators. Please only send them if you are asked to do so by the moderators.

To compare your data I also need your full name. Please send it to me by private message.

Regards

Stephan

Betreff: TV contract that was never order

Jose458763 — Thu, 19 Jul 2018 14:24:05 GMT

Hello Stephen
Sorry for reaching out but

I have been a customer for over 2 years internet and mobile

I have not order the giga TV ever they charge 180 euros

I call Customer support they now cancel the contract that I never order on the first place and they say they will not refind the money for the service I never order or used

Hope you can help to clarify and I will consider not renewing my two contact if this is not fix it

Betreff: TV contract that was never order

Jose458763 — Thu, 19 Jul 2018 14:29:51 GMT

I sent you my full name via PM let me know if you can help get the 180 euros refunded

Betreff: TV contract that was never order

Jose458763 — Fri, 20 Jul 2018 08:05:39 GMT

Hello Stephan,

have you got my PM ?

I want to ask how long would this take to get resolved as 180 euros is a lot of money for me

as I said I have my SIM card and my son SIM card total over 40 euros a month 8 GB internet contract

Also I have home internet also over 40 euros a month internet 400 GB speed which I get way less but back to the point

if not fair that a call center agent decide to get a commission and set a a contract for em that I never order

the call center agent I spoke with said that he see that the tv box reciver need to wacth tv was retunr back 8 days after the contract start as I have no recived .

so for 180 euros Vodafone will lose the customer that has for over 2 years stay with Vodafona and now would consider not renew contracts so Vodafone would lose way mote then 180 euros.

I undersdtand an error happen So please advice what is the process to have my money refund to me to avoid Vodafone losing a loyal customer that would stay and pay for many more years to come to vodafone Services

I apreciete you quick reply on this

Betreff: TV contract that was never order

Jose458763 — Sun, 22 Jul 2018 07:50:46 GMT

Any News ?

Betreff: TV contract that was never order

Gelöschter User — Sun, 22 Jul 2018 09:58:20 GMT

@Jose458763 It´s weekend!

Betreff: TV contract that was never order

Jose458763 — Mon, 23 Jul 2018 08:52:15 GMT

AnyNews now on weekday

Betreff: TV contract that was never order

Thomas — Mon, 23 Jul 2018 12:48:28 GMT

Hi Jose458763,

the Giga TV contract has already been removed. You will also get a refund on your account.

Regards

Thomas

Betreff: TV contract that was never order

Jose458763 — Mon, 23 Jul 2018 13:59:22 GMT

Hello Thomas

Thanks very much for the feedback.

Do you know how long would take more less to have the refund processed?

Again thanks for fixing the Error.

Betreff: TV contract that was never order

Thomas — Tue, 24 Jul 2018 12:41:01 GMT

Hi Jose458763,

the credit note is issued automatically with the next invoice.

Regards

Thomas

Betreff: TV contract that was never order

Jose458763 — Tue, 24 Jul 2018 13:58:17 GMT

Hello Thomas

Thanks for the info I will wait inform here when money has been fully refunded come next payment.

Thanks for your help

Betreff: TV contract that was never order

Thomas — Tue, 24 Jul 2018 15:04:31 GMT

Hi Jose458763,

okay, we'll wait for your feedback.

Regards

Thomas

Betreff: TV contract that was never order

Jose458763 — Wed, 01 Aug 2018 13:04:34 GMT

Hello so far no money back in my account !

Betreff: TV contract that was never order

Thomas — Fri, 03 Aug 2018 06:23:36 GMT

Hi Jose458763,

the reimbursement is stored in the system and takes place with the next billing period.

Regards

Thomas