Thema "Betreff: Cannot change SEPA Mandat for my cable contract online" in Archiv_Kabel

Cannot change SEPA Mandat for my cable contract online

wealas — Mon, 23 Jul 2018 09:31:24 GMT

Hi,

I have two separate contracts - one for internet and phone and another for cable for some reason and when I go to change the SEPA Mandat in my online account I only see the internet/phone contract.

Can you help me change my cable contract SEPA Lastschriftmandat, please?

Thanks!

Betreff: Cannot change SEPA Mandat for my cable contract online

Gelöschter User — Mon, 23 Jul 2018 10:42:41 GMT

In "My Vodafone" you can "connect 2 different user accounts". Login and beside your name click on the gear symbol and then choose below "connect accounts" and follow the instructions. If it works you can change your sepa mandat .

Or you go to kabel.vodafone.de and login there to change the sepa mandat.

Good luck with that.

Betreff: Cannot change SEPA Mandat for my cable contract online

wealas — Mon, 23 Jul 2018 11:04:52 GMT

Thanks, but the two contracts are under the same customer number so there is only one account. I can see both contracts under contract data (at kabel.vodadone.de) but when I go to change the bank details I don't get a second tab for the cable contract.

I was hoping an admin could point me to the sepa form so I can send it in or maybe they can figure out why the second contract doesn't show up under bank account settings.

Betreff: Cannot change SEPA Mandat for my cable contract online

Gelöschter User — Mon, 23 Jul 2018 11:12:14 GMT

Either you can wait until a moderator takes care of your problem or you can fill in the info dok 230 (attached) and send it via fax back to vodafone.

Betreff: Cannot change SEPA Mandat for my cable contract online

wealas — Mon, 23 Jul 2018 11:27:24 GMT

I found that one, but I thought it can't be used anymore (https://forum.vodafone.de/t5/CallYa/SEPA-Mandat-f%C3%BCr-Komfortaufladung/m-p/1688825/highlight/true#M63656) or is it good for cable but not CallYa?

Thanks!

Betreff: Cannot change SEPA Mandat for my cable contract online

Gelöschter User — Mon, 23 Jul 2018 11:33:04 GMT

The info dok 230 can be used in general.

Betreff: Cannot change SEPA Mandat for my cable contract online

wealas — Mon, 23 Jul 2018 12:10:52 GMT

Thanks, just sent it out, we'll see if it works next month 🙂

Betreff: Cannot change SEPA Mandat for my cable contract online

Gelöschter User — Mon, 23 Jul 2018 12:12:13 GMT

Just give a short response if it works or if not.

Betreff: Cannot change SEPA Mandat for my cable contract online

wealas — Mon, 23 Jul 2018 17:55:35 GMT

That was quick, got an email an hour ago that the request was processed.

And now, when I go to my online account, I can actually see the cable contract under bank details and I can change the SEPA account as well if it changes in the future.

It looks like the cable contract had something weird going on in the system.

Thanks for all your help!

Betreff: Cannot change SEPA Mandat for my cable contract online

Gelöschter User — Mon, 23 Jul 2018 18:02:53 GMT

Good to hear.

Have a nice week.

Re: Cannot change SEPA Mandat for my cable contract online

Grit — Mon, 23 Jul 2018 19:06:41 GMT

Hello wealas,

you can also add the other contract to my Vodafone. Then you can also change the bank details. Otherwise you can change the SEPA mandate via the contact form or have it deposited.

Regards

Grit

Re: Cannot change SEPA Mandat for my cable contract online

wealas — Mon, 23 Jul 2018 19:09:18 GMT

I've always had both contracts added in my Vodafone, I just could not see the bank details for the cable. I could see the invoices and subscirptions. Now it's all good.

Re: Cannot change SEPA Mandat for my cable contract online

Grit — Wed, 25 Jul 2018 12:25:37 GMT

Hello wealas,

now it's all good means you were able to deposit the mandate?

Regards

Grit

Re: Cannot change SEPA Mandat for my cable contract online

wealas — Wed, 25 Jul 2018 12:36:26 GMT

Yes.

I have also marked the thread resolved.

Re: Cannot change SEPA Mandat for my cable contract online

Grit — Wed, 25 Jul 2018 16:26:15 GMT

I'll close the story. Glad you could make it all work out.

Regards

Grit