Thema "Betreff: Billing" in Archiv_Kabel

Billing

darvishzadeh — Mon, 16 Jul 2018 18:54:08 GMT

I have an issue regarding the latest bill. Help.

Tina — Tue, 17 Jul 2018 09:45:47 GMT

Hello darvishzadeh,

I'll be glad to help you. What issue do you have?

Kind regards

Tina

Tina — Wed, 18 Jul 2018 06:29:38 GMT

Hello darvishzadeh,

you told me this in a pn:

I've been charged more than normall in the latest bill.

I was wondering why is that, it is not what we agreed upon initially.

Send me the following informations in a private message:

full name
address
customer number

Write a short reply here afterwards.

Kind regards

Tina

darvishzadeh — Wed, 18 Jul 2018 06:31:09 GMT

I have sent you a Private Message because I'm not discussing my Private issues publicly.

darvishzadeh — Wed, 18 Jul 2018 06:35:24 GMT

The website is broken.

I click on send message, nothing happens, then it shows me this message that I have reached a message threshold.

Tina — Wed, 18 Jul 2018 09:49:41 GMT

Hello darvishzadeh,

the following costs were calculated in the last invoice:

Red Internet & Phone 200 Cable 01.06.18 - 30.06.18 14,99 €

Sicherheitspaket 19.06.18 - 30.06.18 1,60 €

You can find your invoices in the customer portal.

Best regards

Tina

darvishzadeh — Wed, 18 Jul 2018 09:53:05 GMT

I don't understand why you keep exposing my personal data here. This is outrageous.

Why am I being charged for Sicherheitspaket which I never signed up for?

Tina — Thu, 19 Jul 2018 09:12:10 GMT

Hello darvishzadeh

I don't understand what you mean. What personal information?

The security package can be found in your order confirmation. If you do not use it, you can cancel it via the contact form.

Best regards

Tina