Thema "Re: Left germany and need to cancel my Kabel" in Archiv_Kabel

Left germany and need to cancel my Kabel

Gkorchard — Mon, 09 Jul 2018 19:13:42 GMT

Hi, I left germany in November, I also re-registed, however Vodafone in Berlin said I wasnt able to cancel my contract for Kabel. I thought it was going to be cancelled in March, however I have checked and it is still not cancelled. What information do you need from me to see if I can cancel it now.

Thank you

Georgie

Betreff: Left germany and need to cancel my Kabel

Der Ritter — Tue, 10 Jul 2018 08:34:40 GMT

Did you provide Vodafone with the confirmation of your de-registration?
Did you receive a (written) confirmation of the cancellation? Because
@Gkorchard@ schrieb:

I thought it was going to be cancelled in March (...)

isn't really sufficient.
Have you returned all and any rental hardware as per description (if the answer to both questions above is "Yes.")?

Betreff: Left germany and need to cancel my Kabel

Gkorchard — Tue, 10 Jul 2018 08:48:54 GMT

Hi, I went into the store in Berlin and showed them my de-registration form and they said i still wasnt able to cancel it, so therefore I didnt get a written cancellation.

They didnt ask me to return the internet box so I dont have it any more as I left Germany in Novemeber.

Betreff: Left germany and need to cancel my Kabel

Der Ritter — Tue, 10 Jul 2018 09:32:31 GMT

Showing a piece of paper to someone in a shop does not legally constitute any kind of cancellation. It needs to be done in writing (as can be found in the T&Cs of your contract) and sent to the correct recipient (which a shop is not).

You will also not get a written cancellation, but you need to write that one yourself and upon reception and approval will receive a conformation of cancellation.

As for not returning the hardware, you will possibly be charged for this as well if it was a rental device.

Re: Left germany and need to cancel my Kabel

Nancy — Tue, 10 Jul 2018 11:38:29 GMT

Hello Gkorchard,

did you resign in writing and tell them when and where you were moving? What did you do with the modem? If you want, I can take a look at your customer data. Just send me your customer number, name and address by private message and then get back to me here.

Best regards

Nancy

Re: Left germany and need to cancel my Kabel

Nancy — Wed, 11 Jul 2018 08:02:26 GMT

Hello Gkorchard,

thank you for your message. For a complete data comparison I need your complete name and your address by private message.

Which contract did you talk about with the employee, Internet & Phone or mobile phone? And what has been terminated as of March 31? Did you resign in writing?

You are allowed to use the modem for the entire duration of the contract. If you no longer have this one, it will be charged to you.

Best regards

Nancy

Re: Left germany and need to cancel my Kabel

Nancy — Sun, 15 Jul 2018 09:41:08 GMT

Hello Gkorchard,

thank you for the data.

I have looked at your contract data and unfortunately we have no new address from you. Please send me proof of where you are now residing by private message. Get in touch again here in the post.

Best regards

Nancy

Re: Left germany and need to cancel my Kabel

Gkorchard — Sun, 15 Jul 2018 14:48:31 GMT

Hi Nanny

Thank you for your response, I have sent you a private message with the details you have requested.

Thank you

Georgie

Re: Left germany and need to cancel my Kabel

Nancy — Mon, 16 Jul 2018 09:08:08 GMT

Hello Gkorchard,

thank you for the documents.

I need proof of your new address. You can also send me your new rental contract or a registration certificate, for example.

Best regards

Nancy

Re: Left germany and need to cancel my Kabel

Gkorchard — Mon, 16 Jul 2018 17:56:44 GMT

Hi Nanny

Thanks for getting back to me. In the UK we don't register, that is why I sent you my bank statement with my address on it, we are able to use that as our proof of address. I can also send you my driving licence that has my address on it and will be my proof of address.

Thanks

Georgie

Re: Left germany and need to cancel my Kabel

Nancy — Tue, 17 Jul 2018 09:52:29 GMT

Hello Gkorchard,

I took over the data as you sent it to me. Your contract is now terminated with 3 months' notice under the Telecommunications Act. You will also find the cancellation confirmation in your customer portal in the documents.

Do you have any questions?

Best regards

Nancy

Re: Left germany and need to cancel my Kabel

Gkorchard — Tue, 17 Jul 2018 09:57:01 GMT

Hi Nanny

I just want to say thank you soo much for your help, you have been really helpful and answered all my questions. Thank you for cancelling my contract, I understand there is a 3 month notice.

If you need any feedback, I am more than happy to give a positive feedback!

Thank you again

Georgie

Re: Left germany and need to cancel my Kabel

Nancy — Tue, 17 Jul 2018 11:56:01 GMT

Hello Georgi,

I'm glad we were able to solve it together to your satisfaction.

I'll finish your contribution.

Best wishes and all the best for you in your new home

Nancy