Thema "Betreff: English speaking Customer Services representative." in Archiv_Kabel

English speaking Customer Services representative.

MusicTJ — Mon, 02 Jul 2018 17:46:44 GMT

Hi,

Hoping for some help. (Acct: ***)

I have my internet with Vodafone (got a friend to call when I had issues then)

And I have recently ordered one of the tv packages. I received an order confirmation and nothing else. A week later, i still hadn't received my tv package. Then, I had a friend call on my behalf, a box was sent, arrived on Saturday. I set it up today. I originally couldn't understand why I didn't have the tv channels I'd ordered (19 June this order was made). So, I logged onto my account to see what was going on, only to find there are now two tv contracts. I have no idea how this happened. And need help deciphering and fixing this. I still want the original package I ordered premium pack with International English channels.

Thanks.

EDIT: @MusicTJ customer number deleted an moved to cable section.

Re: English speaking Customer Services representative.

Tina — Tue, 03 Jul 2018 12:25:10 GMT

Hello MusicTJ,

welcome to our community. Nice to see you.

Send me the following informations in a private message:

full name

address

customer number

Write a short reply here afterwards.

Kind regards

Tina

Betreff: English speaking Customer Services representative.

MusicTJ — Wed, 04 Jul 2018 16:36:36 GMT

Thanks.

I sent one yesterday. Forgot to reply here straight away.

Re: English speaking Customer Services representative.

MusicTJ — Fri, 06 Jul 2018 09:13:39 GMT

Hi again,

I've just sent another message.

Thanks

Betreff: English speaking Customer Services representative.

Tina — Fri, 06 Jul 2018 10:56:19 GMT

Hello MusicTJ,

thank you for your message. The following contracts you have:

Basic TV with TV Connect for 18,99 €

TV International English for 4,-

with CI+Module

Start of contract: 28.06.2018

Giga TV for 9,99 €

with our GigaTV 4k Box

Start of contract: 29.06.2018

The CI+ module was sent out at the end of June. Did you receive it now?

Kind regards

Tina

Betreff: English speaking Customer Services representative.

MusicTJ — Fri, 06 Jul 2018 11:19:38 GMT

Hi,

Thanks for your response.

No, I haven't received the CI+ module. I don't quite understand how I ended up with two contracts. As I stated in the message I sent you today, I would like to cancel the contract with the CI+ module (which I still haven't received) and add the International English tv to the Giga TV 4k Box.

Thanks

Betreff: English speaking Customer Services representative.

Tina — Fri, 06 Jul 2018 12:42:16 GMT

Hello MusicTJ,

I'll pass it on to our logistics department. The CI +modul must be somewhere.

I'm canceling the first contract. For this I book the tariff "Kabel International Englisch" on the Giga Box. However, there is a price difference. In the other contract the package "HD Premium" was included why "Kabel International Englisch" only costs 4,- €. With the tariff "GigaTV" the abo costs 9,99 €. The option "TV Connect" (cable connection for 10,- €) must remain.

Let me recapitulate:

GigaTV 9.99 €

TV Connect 10,- €

Kable International Englisch € 9.99

Kind regards

Tina

Betreff: English speaking Customer Services representative.

MusicTJ — Fri, 06 Jul 2018 13:30:29 GMT

Ok, thanks.

How much would it cost to include the HD Premium?

Betreff: English speaking Customer Services representative.

Stephan — Mon, 09 Jul 2018 09:50:57 GMT

Hi MusicTJ,

including HD Premium the costs will be as followed:

TV Connect 10,-€

GigaTV Premium HD 14,99€

Kabel International Englisch 4,-€

Regards

Stephan

Betreff: English speaking Customer Services representative.

MusicTJ — Mon, 09 Jul 2018 12:11:05 GMT

Dear Stephen,

Thanks for your response.

Then, as per the conversation with Tina, I would like the CI+ to be cancelled and have the above on my Giga TV box.

Thanks again,

Betreff: English speaking Customer Services representative.

MusicTJ — Mon, 09 Jul 2018 16:07:06 GMT

Hi again Stephan,

I just realised my last message was unclear.

What I meant to say was that I'd like to have the CI+ cancelled, and have all the packages you quoted on my Gig TV 4K box.

Thanks.

Betreff: English speaking Customer Services representative.

Stephan — Tue, 10 Jul 2018 09:27:26 GMT

Hi MusicTJ,

we cancelled the contract with the CI+ and changed GigaTV to GigaTV Premium and Kabel Digital Englisch.

You have now

TV Connect 10,-€

GigaTV Premium HD 14,99€

Kabel Digital Englisch 4,-€

You will get the written confirmations in the next few days, but you can see the changes earlier online in your customer account.

Regards

Stephan

Betreff: English speaking Customer Services representative.

MusicTJ — Tue, 10 Jul 2018 10:51:10 GMT

Brilliant!

Thanks ever so much for all your help.

Betreff: English speaking Customer Services representative.

Stephan — Tue, 10 Jul 2018 13:31:15 GMT

Hi MusicTJ,

no problem, we were happy to do that.

Any more questions from your side?

Regards

Stephan

Betreff: English speaking Customer Services representative.

MusicTJ — Tue, 10 Jul 2018 13:54:33 GMT

Nope, no questions from me.

Thanks again.

Betreff: English speaking Customer Services representative.

Tina — Wed, 11 Jul 2018 18:23:44 GMT

Hello MusicTJ,

You're welcome . As your request is solved, I will close this thread now.

Best regards

Tina