Thema "Re: Vodafone added extra contract to my account" in Archiv_Kabel

Vodafone added extra contract to my account

sanyam123 — Fri, 08 Jun 2018 19:47:16 GMT

On checking my bank statement, i find that there is an additional debit of 60 EUR on my account. On reaching the customer care, i am unable to contact anyone, as there are lot of numbers and i dont understand German. Finally i am able to find an email support, where they say that they added the contract in April, and since I didnt cancel the contract in 14 days, now the contract has to stay. I find this extreme misuse of the customer account, and extremely unprofessional. The new contract is of a TV subscription, and I dont even have a TV at my home.!

Edit: @sanyam123 thread moved to right board

Re: Vodafone added extra contract to my account

Thomas — Sat, 09 Jun 2018 12:48:45 GMT

Hi sanyam123,

I'm trying to help you. First send me your customer number, name and address in a private message. Then get in touch here again.

Regards

Thomas

Re: Vodafone added extra contract to my account

sanyam123 — Mon, 11 Jun 2018 09:33:51 GMT

Hi Thomas,

I have sent you the details via private message.

Re: Vodafone added extra contract to my account

Lars — Tue, 12 Jun 2018 10:47:51 GMT

Hello sanyam123,

the order for TV was transmitted to us by the shop, where you also completed Internet & telephone. Do you have the possibility to ask there? We can't do anything for you here.

Best regards

Lars

Re: Vodafone added extra contract to my account

sanyam123 — Sat, 16 Jun 2018 14:17:45 GMT

Hi,

I went to the shop. They have told me that this contract is not from their shop. It is through 2 agents who claim to be from Vodafone, and have created multiple such cases of fake contracts.

It looks like a clear mistake form Vodafone. There is no signed contract, and yet vodafone has this contract in my account.

Re: Vodafone added extra contract to my account

Nancy — Mon, 18 Jun 2018 11:13:39 GMT

Hello sanyam123,

I can gladly pass it on for examination, but I don't give you much hope, because the time limit for revocation has passed. As soon as I have a back info, I will let you know. If your colleagues should contact you before, please inform me.

Best regards

Nancy

Re: Vodafone added extra contract to my account

sanyam123 — Wed, 20 Jun 2018 14:39:38 GMT

Hi Nancy,

I understand that there can be restrictions from Vodafone perspective. However I would request you to examine it from an impartial view.

As a customer, I have not requested TV services from Vodafone. Further, I have not signed any contract for TV services. Thus, how can I be held for any contract? It is a simple case of an error on Vodafone's side, for which I am not responsible.

Re: Vodafone added extra contract to my account

Lars — Thu, 21 Jun 2018 16:20:21 GMT

Hi sanyam123,

colleagues will contact us as soon as they have checked. But you also got a GigaTV box, what did you do with it?

Best regards

Lars

Re: Vodafone added extra contract to my account

sanyam123 — Thu, 21 Jun 2018 18:45:15 GMT

Hi Lars

It is kept at my place. Vodafone is welcome to come and collect it.

Re: Vodafone added extra contract to my account

Lars — Fri, 22 Jun 2018 13:40:04 GMT

Hi sanyam123,

the colleagues have revoked the contract. You will receive a written confirmation by post within the next few days. The fees incurred will be reimbursed.

You will find a return label in the package with the GigaTV box. Do you have any further questions or can we conclude the thread with it?

Best regards

Lars

Betreff: Vodafone added extra contract to my account

AliceB — Mon, 25 Jun 2018 11:15:43 GMT

Hello,

I have the extra same problem, a TV contract was added without my consent more than a year ago to my internet contract, and I noticed it a month or 2 later only. I pay more than 30 euros per month for a TV contract while I did not sign anything and don't have a TV. I called, emailed, went in person to the shop several times, the only answer I had was always "as it is more than 2 weeks after your contract you can't stop it". But as I did not sign, I want to quit it and be reimbursed. I am getting in contact with a lawyer as apparently it's impossible to do anything through vodafone. Do you think there is any way to solve this fraud without getting to legal ways?

Thanks.

Betreff: Vodafone added extra contract to my account

Tina — Mon, 25 Jun 2018 15:40:57 GMT

Hello AliceB,

please open an own thread with a short description with your problem but without personal data like your customer number.

Kind regards

Tina

Re: Vodafone added extra contract to my account

sanyam123 — Thu, 28 Jun 2018 18:03:57 GMT

Hi,

I have sent the box back today.

Thanks Lars

Sanyam

Re: Vodafone added extra contract to my account

Stephan — Sat, 30 Jun 2018 07:35:00 GMT

Hi sanyam123,

okay, thanks for the info.

Did you already got the confirmations letters for the cancelled contract?

Regards

Stephan