Thema "Betreff: Technician service charge - Kabel Deutschland" in Archiv_Kabel

Technician service charge - Kabel Deutschland

Dash_Mohan — Tue, 05 Jun 2018 09:29:18 GMT

Technical customer service,

Vodafone cable Germany

Please find the attached letter. I have explained everything there.

Yours truly,

Pyaree Mohan Dash

Re: Technician service charge - Kabel Deutschland

ERFD — Tue, 05 Jun 2018 19:17:48 GMT

Hello Dash_Mohan,

you can send me your customer number and address by private message. I'll look at the orders and see what I can do for you in terms of the package.

Greeting Fred

Betreff: Technician service charge - Kabel Deutschland

Jens — Fri, 08 Jun 2018 19:43:18 GMT

Hello Dash_Mohan,

we've sent you to both technician appointments some text-message.

And you were told to be at home, otherwise it will be charged.

Of course it's in German, but you could have picked a translator.

So we can't refund you the money. Sorry.

Regards

Jens

Betreff: Technician service charge - Kabel Deutschland

Dash_Mohan — Tue, 12 Jun 2018 17:20:22 GMT

Please find the request letter attached.

Betreff: Technician service charge - Kabel Deutschland

Manu — Thu, 14 Jun 2018 11:22:04 GMT

Hi Pyaree,

as Jens told you, there's nothing we can do for you. You've been informed of the dates. Therefore, we cannot re-credit the amount.

Best Regards, Manu

Betreff: Technician service charge - Kabel Deutschland

Dash_Mohan — Thu, 14 Jun 2018 13:09:04 GMT

Yes, I agree that I was informed about the dates and timings, but it on 07.05.2018, no one called ( the technician did called on 16.01.2018, how am I supposed to know if that's not how you approach an appointment).

And, as stated in rules, if WiFi not working properly, then I don't get charged, then why on 07.05.2018 am I charged?

On, 15.05.18, I called the customer service to change timings, he said, and I quote " We don't support in English" and when I asked the number of technicina, he gave me a voice over phone number and the technician called in private number (he didn't understand English) and as I said I have limited knowledge in German.

I have already said, all this was a pure communication problem, still you don't believe me. Please check your records.

It was not working on 07.05.2018, that's why I booked another appointment.

Try to understand,

Mohan

Betreff: Technician service charge - Kabel Deutschland

Dash_Mohan — Thu, 14 Jun 2018 13:10:28 GMT

Ohh my god, whatever I type here, it's all changed, meaning changed, what's happening?

Betreff: Technician service charge - Kabel Deutschland

SebastianSe — Sat, 16 Jun 2018 18:35:37 GMT

Hello Mohan,

What exactly has changed? I don't understand what you mean. If you want to address this issue at another level feel free to contact our complaint management (Vodafone Kabel Deutschland Beschwerdemanagement, 99116 Erfurt).

Kind regards,

Sebastian