Thema "Re: I pay for new and old provider" in Archiv_Kabel

I pay for new and old provider

saleh1511 — Mon, 04 Jun 2018 21:25:35 GMT

Dear,

As Vodafone sales person promised me, I will no longer pay for Deutsche Telekom Internet contract because I changed to Vodafone Kabel Deutschland and they will handle everything (including closing the contract with Deutsche Telekom). However, I'm paying now for 2 contracts, Vodafone and Deutsche Telekom! Could you please check this?

Please contact me via email to attach the cancelation confirmation because I can't attach it here.

Thanks & Regards,
Saleh

Re: I pay for new and old provider

Thomas — Tue, 05 Jun 2018 07:46:19 GMT

Hallo saleh1511,

the contract with your old provider runs until the regular end of the term. We cannot terminate the contract prematurely. It is possible to activate our contract without costs. However, this is only possible if the old provider's telephone number is carried along.

Regards

Thomas

Re: I pay for new and old provider

saleh1511 — Tue, 05 Jun 2018 08:40:36 GMT

Hello Thomas,

Thank you veyr much for your answer.

I'm not sure what do you mean with "activate your contract without costs". Now I'm using Kabel Deutschland Internet and paying monthly, do you mean I can use it without paying the monthly cost until the contract expired from the old provider (as I'm paying for them as well)? If yes, how can I do that?

I'm not sure as well if the old provider's telephone number is carried along, as I don't use telephone anyway. I only care about internet.

Beside that, please note that the vodafone sales person who I agreed with on phone, promised me that I'm not paying for 2 contracts at all if I change my internet provider.

Best,

Saleh

Re: I pay for new and old provider

Thomas — Tue, 05 Jun 2018 09:48:44 GMT

Hi Saleh,

then the salesman made a mistake. So that you do not pay with us up to the expiration of the old contract, the entrainment of the telephone number is necessary. It doesn't work any other way.

Regards

Thomas

Re: I pay for new and old provider

saleh1511 — Tue, 05 Jun 2018 09:51:01 GMT

Hi Thomas,

So what should I do now? what is the next step? I'm not able to pay for 2 contracts, As the agreement with you (the phone call is recorded anyway).

Thanks,

Saleh

Re: I pay for new and old provider

Thomas — Tue, 05 Jun 2018 10:57:15 GMT

Hi Saleh,

i can take a look at that. Send me your customer number, name and address by private message. Then reply here again.

Regards

Thomas

Re: I pay for new and old provider

saleh1511 — Tue, 05 Jun 2018 13:49:25 GMT

Hi Thomas,

Private message has been already sent.

Best,

Saleh

Re: I pay for new and old provider

Thomas — Thu, 07 Jun 2018 06:26:23 GMT

Hi Saleh,

as I see it, the contract is free of charge until you take over the phone number. So it is exactly as agreed with the seller.

Regards

Thomas

Re: I pay for new and old provider

saleh1511 — Thu, 07 Jun 2018 08:39:39 GMT

Hi Thomas,

Thank you for your answer.

Kabel Deutschland charged my account with 8,08 EURO on 23th, may 2018. Where is that came from?

Best,

Saleh

Re: I pay for new and old provider

Thomas — Thu, 07 Jun 2018 09:49:35 GMT

Hi Saleh,

only the basic price is not charged. All booked options or additional services are booked accordingly.

Regards

Thomas

Re: I pay for new and old provider

saleh1511 — Thu, 07 Jun 2018 09:52:58 GMT

Hi Thomas,

My additonal service is w-lan for 3 EUR a month, is there anything else? could you please have a look?

Thanks,

Saleh

Re: I pay for new and old provider

Thomas — Thu, 07 Jun 2018 11:02:34 GMT

Hi Saleh,

i just saw the giga combination was booked later. For this reason, the Mobile & Euro Flat was calculated on a pro rata basis.

Regards

Thomas

Re: I pay for new and old provider

saleh1511 — Thu, 07 Jun 2018 11:13:07 GMT

Hi Thomas,

Thank you for your help. I'll wait until my next invoices come from mobile and internet to see in total how much I'm paying. This problem is solved now, many thanks 🙂

Best,

Saleh

Re: I pay for new and old provider

Thomas — Thu, 07 Jun 2018 12:26:06 GMT

Hi Saleh,

glad I could help you. Do you have any questions or can we close the thread?

Regards

Thomas

Re: I pay for new and old provider

saleh1511 — Thu, 07 Jun 2018 21:23:07 GMT

Hi Thomas,

You can close it.

Best,

Saleh

Re: I pay for new and old provider

Tina — Sat, 09 Jun 2018 06:46:02 GMT

Hello Saleh,

you're welcome. As your request is solved, I will close this thread now.

Kind regards

Tina