Thema "Re: Netflix account not working" in Archiv_Kabel

Netflix account not working

Netflix — Wed, 06 Jun 2018 09:49:35 GMT

Dear Vodafone,

I was promised a Neflix account for 12 months before agreeing for a new contract (GigaTV box).

However, I am not able to register on Netflix using the instructions sent to me with the courier.

It is clearly written on your website that Netflix promo doesnt exist any more.

Could you please explain, why I was lied about Netflix?

Could you please refund me monthly Netflix subscription that i was promised.

Kunden-Nr. ***

Edit: @Netflix Customer number deleted.

Re: Netflix account not working

Tina — Wed, 06 Jun 2018 09:49:42 GMT

Hello Netflix,

welcome to our community. Nice to see you.

This promotion is valid while stocks of Netflix vouchers last. The vouchers have all been issued.

Kind regards

Tina

Re: Netflix account not working

Netflix — Wed, 06 Jun 2018 09:58:37 GMT

Thank you for your quick reply.

I was wrongly informed by your customer care team. I was told that I will get it for sure.

I consider it as cheating to mislead people to sign a new contract.

Now, I have to cancel my contract and send the GigaTV box back, juse because of Vodafone's lack of transparency.

Re: Netflix account not working

Netflix — Wed, 06 Jun 2018 10:03:56 GMT

And why is this website active:

https://kabel.vodafone.de/netflixpromo

if promo doesnt exist anymore, is this a trap to catch customers and then later tell them its not availble?

Re: Netflix account not working

MasterScorpion — Wed, 06 Jun 2018 10:54:33 GMT

Page needed for the registration process.

Die Aktion gilt, solange der Vorrat an Netflix->
The promotion is valid as long as the stock of Netflix vouchers reaches.

Re: Netflix account not working

Netflix — Wed, 06 Jun 2018 11:33:42 GMT

I understand that the promotion is valid till the stock lasts.

But the customers should be informed about that before booking a contract (as I did by phone).

Had your company been honest, you should have admitted your mistake.

Such marketing strategies to fool people dont help for sure....

Re: Netflix account not working

Tina — Wed, 06 Jun 2018 13:09:12 GMT

Hello Netflix,

I'm sorry that the action is still online. we have already passed it on to colleagues.

Kind regards

Tina