Thema "Re: Moving to other city" in Archiv_Kabel

Moving to other city

prateek_agarwal — Thu, 17 May 2018 13:50:07 GMT

Dear Sir/Madam,

I am writing here as specialist from Vodafone Kundenservice asked me to do so.

I currently have the Red Internet & Phone 100 Cable plan, which started on 24/12/2016. I am leaving my current house in Berlin and moving to new house in Düsseldorf on 30th June 2018.

My new address will be: ***, 40223 Düsseldorf, DE. As Vodafone cable connection is not available at my new house I request you to terminate my current plan to have the last date as 30th June 2018.

I have attached my new house contract as proof with the email I wrote to Kudenservice to vodafone. Ticket: T20180516074JS010Z59062278. If you need me to send the hosue contract again please let me know.

Best regards,
Prateek Agarwal

Edit: @prateek_agarwal complete adress removed

Re: Moving to other city

Thomas — Fri, 18 May 2018 15:13:18 GMT

Hi Prateek,

I'll take a look at this. Please send me your customer number, name and address in a private message. Then get in touch here again.

Regards

Thomas

Re: Moving to other city

prateek_agarwal — Sat, 19 May 2018 09:14:01 GMT

Hi Thomas,

Thanks for your reply. I have sent you a private message with the detials you requested.

Best regards,

Prateek

Re: Moving to other city

Thomas — Wed, 23 May 2018 06:21:12 GMT

Hi prateek_agarwal,

the contract is already in termination. You have the option to use our VDSL on the new address. You will find an offer on the cancellation confirmation. The advantage would be that we could end the existing contract with the switching of the DSL connection.

Regards

Thomas

Re: Moving to other city

prateek_agarwal — Wed, 23 May 2018 09:15:49 GMT

Hi Thomas,

Thanks for your reply.

Just to confirm, my contract will end on 30 June 2018, right? Will I get the cancellation confirmation by post or by email?

I will evaluate if I need a DSL connection for Vodafone at my new home.

Best regards,

Prateek

Re: Moving to other city

Thomas — Wed, 23 May 2018 10:34:18 GMT

Hi Prateek,

no, the contract ends on 28.09.2018. That means with a period of 3 months beginning with the day of the move.

For this reason the reference to a DSL contract. We could shorten the deadline with this.

Regards

Thomas

Re: Moving to other city

prateek_agarwal — Wed, 23 May 2018 15:35:48 GMT

Hi Thomas,

Thanks for the clarification.

1) If I switch to Vodafone DSL I can terminate my current contract on 30th June 2018 and start with the new DSL contract from 1st July 2018, is that correct?

2) The new DSL contract will be valid for 24 months?

3) I currently see from Vodafone's website, there are three DSL plans available at my new home location. can I choose any of these plans and the rate is same as that shown online?

4) There is also amount that new DSL customer receive on signing with Vodafone DSL, do I get that money?

Best regards,

Prateek

Re: Moving to other city

Tina — Thu, 24 May 2018 07:53:12 GMT

Hello Prateek,

if the DSL contract is activated, we will terminated your cable contract.

A colleague will take care of your other questions.

Kind regards

Tina

Re: Moving to other city

Norman — Thu, 24 May 2018 08:25:18 GMT

Hi Prateek,

i will answere the rest of your questions. My answeres are red coloured. 🙂

@prateek_agarwal@ schrieb:

Hi Thomas,

Thanks for the clarification.

1) If I switch to Vodafone DSL I can terminate my current contract on 30th June 2018 and start with the new DSL contract from 1st July 2018, is that correct?

-> Correct

2) The new DSL contract will be valid for 24 months?

-> Correct

3) I currently see from Vodafone's website, there are three DSL plans available at my new home location. can I choose any of these plans and the rate is same as that shown online?

-> You can choose every available DSL/VDSL plan you want. If you do not cancel the contract on time, it will be extended by 12 months.

4) There is also amount that new DSL customer receive on signing with Vodafone DSL, do I get that money?

-> Yes. You'll get the amount. It is an invoice credit. A withdrawal to your bank account is not possible.

Best regards,

Prateek

If you need any further information or if I should make the contract, feel free to write me a pm.

Best regards,

Norman

Re: Moving to other city

prateek_agarwal — Thu, 24 May 2018 09:25:31 GMT

Hi Norman,

Thanks for the clarification.

I would like to switch to Vodafone DSL connection at my new house. I have sent you a PM with details.

Best regards,

Prateek

Re: Moving to other city

Norman — Thu, 24 May 2018 12:06:05 GMT

Hey Prateek,

thanks for your data. 🙂

There is one thing we have to clarify. Maybe we had a misunderstanding.

At your new Adress is only a bandwith over max. VDSL 50.000 kbit/s available.

If it is okay for you I need a little more data via pm from you:

1) In which floor is your flat?

2) Is your flat left, right or in the middle of the floor?

3) Do you know the name of the former tenant? With the name we have the chance that no Telekom Technician has to come to you.

Best regards,

Norman

Re: Moving to other city

prateek_agarwal — Thu, 24 May 2018 14:19:50 GMT

Hey Norman,

Yes connection of 50 Mbps is fine with me.

I have sent you requested info by PM 🙂

Best regards,

Prateek

Re: Moving to other city

Norman — Fri, 25 May 2018 12:19:52 GMT

Thanks. 🙂

Best regards,

Norman