Thema "Re: Refund of TV charges" in Archiv_Kabel

Refund of TV charges

kuangmingchen — Fri, 27 Apr 2018 14:16:43 GMT

Hello

Vodafone charges me for 2 months of TV contract which I never signed and 284 Euro for TV kit which I already returned. Can someone help me to refund the 2 months and 284 Euro for TV kit? Invoices are in the attatchment.

thanks

Edit: @kuangmingchenAttachment deleted for data protection reasons

Re: Refund of TV charges

Tina — Sun, 29 Apr 2018 12:33:18 GMT

Hello kuangmingchen,

welcome to our community. Nice to see you.

Why do you think we overcharged two months. Do you canceled your contract?

Send me the following informations in a private message:

full name

address

customer number

Write a short reply here afterwards.

Kind regards

Tina

Re: Refund of TV charges

kuangmingchen — Mon, 30 Apr 2018 13:41:55 GMT

Hi Tina,

Thank you for getting back to me. I never signed any TV contract with Vodafone but it charged me for 2 months of TV which I already canceled otherwise Vodafone would continue to charge me. This can't be right.

Full name: ***

Address:***

Customer number: ***

Your help is great appreciated.

Warm regards,

*Personal data removed, you can send this information via private message in the link above

Re: Refund of TV charges

Tina — Mon, 30 Apr 2018 14:31:47 GMT

Hello kuangmingchen,

your tv contract was cancelled. We received the hardware. Unfortunately outside the deadline. That's why it was charged. I took care of the refund (the amount will be in your bank account within the next 2 to 4 weeks).

Kind regards

Tina