Thema "Betreff: Support numbers dont work" in Archiv_Kabel

Support numbers dont work

Niko6 — Mon, 30 Apr 2018 07:05:02 GMT

My kabel mir Vodafone isn't working. The support number 0800 52 666 25 doesn't work either. At least not from my UK handy.

Was soll ich tun?

Betreff: Support numbers dont work

Der Ritter — Mon, 30 Apr 2018 07:52:30 GMT

Tool-free numbers can normally only be accessed from a connection within the same country as the one they are "based" in.

@Niko6@ schrieb:
Was soll ich tun?

Call again from any German network by e.g. using the phone of a colleague, friend,... As the call is free of charge, there will be no cost for the person letting you use their phone.

Betreff: Support numbers dont work

reneromann — Mon, 30 Apr 2018 08:44:48 GMT

At least you should not call directly 0800 5266625, but instead +49 800 5266625.

But it may be that these calls are blocked - due to the callee paying all expenses for the call and normally those toll-free numbers aren't accessed from abroad. If so, use a German mobile phone -or- a landline -or- a phone box...

Re: Support numbers dont work

Thomas — Mon, 30 Apr 2018 13:38:16 GMT

Hi Niko6,

did you been able to reach the hotline in the meantime? If not, let us know how we can help you.

Regards

Thomas