Thema "I'm sorry that I can't help you in your preferred language" in Archiv_Kabel

I'm sorry that I can't help you in your preferred language

inEnglish — Fri, 27 Apr 2018 11:51:58 GMT

Antwort from Vodafone:

I'm sorry that I can't help you in your preferred language. To solve your problem, please visit our Vodafone forum under forum vodafone de Open a new thread for your questions and have a little patience. One of my colleagues will take care of your problem.

Wir wünschen Ihnen noch einen schönen Tag.

my question:

Dear sir/ms,

under vertragsnummer ........... I would like to cancel the "vodafone sicherheitspakket" (3,95 Euro p/m) per direct.

awaiting your confirmation,

So interesting to now how this forum can help me further (even more interesting that English is such a weird language that no one speaks it at Vodafone........)

Betreff: I'm sorry that I can't help you in your preferred language

Der Ritter — Fri, 27 Apr 2018 15:26:56 GMT

@inEnglish@ schrieb:

So interesting to now how this forum can help me further (...)

That's quite simple: All you have to do is have some patience until a board moderator finds the time to stop by and assist you with your issue.

@inEnglish@ schrieb:

(...) (even more interesting that English is such a weird language that no one speaks it at Vodafone........)

Well, there are people who speak English at Vodafone Germany. And yes, English can be a weird language. 😉

However, maybe you should consider the following (instead of adding some unnecessary sarcasm regarding the language): Since it is a German company, the business language of course is primarily German.

And since you signed a contract in Germany and with a German business, how about you communicated with them in their business language (i.e. German) instead of expecting them to communicate with you in your langauge of choice? Just asking...

Re: I'm sorry that I can't help you in your preferred language

Nancy — Sat, 28 Apr 2018 11:06:23 GMT

Hello inEnglish,

I'm sorry you haven't been helped yet. So that I can help you now however, I need your customer data (customer number, name and address) by private message. Then please contact us again here in the article.

Best regards

Nancy