Thema "Re: How to transfer DSL connection" in Archiv_Kabel

How to transfer DSL connection

Girish — Wed, 25 Apr 2018 06:19:47 GMT

Hello All,

Sorry for speaking in English as my German is poor. Recently I have moved from my old address to a new address. I want to change my Vodafone Cable Connection to the new address, Is it possible? How can I change the address? Please support!!

Edit: moved in the right board.

Re: How to transfer DSL connection

Thomas — Tue, 24 Apr 2018 13:43:11 GMT

Hi Girish,

i'll take a look at this. Please send me your customer number, name, old and new address in a private message. Then answer here again.

Regards

Thomas

Re: How to transfer DSL connection

Stephan — Thu, 26 Apr 2018 13:59:19 GMT

Hi Girish,

thank you for your pm with your data.

Unfortunately we can't provide your new address with internet via cable. So your cable contract is cancelled.

But I can see that you already will get a new internet contract via DSL at your new address.

I wish you all the best for your new home and have fun with your new internet connection as soon as it is switched on.

Regards

Stephan