Thema "Installation of Fritzbox 5530" in Plauderecke

Installation of Fritzbox 5530

Fritzbox5530 — Tue, 26 Aug 2025 15:00:15 GMT

Hello All,

I have been trying to reach Vodafone service team for fixing the issue on my Fritzbox 5530 internet. The bigger challange is that the customer service automated lines are always in German and I do not know how to navigate to discuss in English about my problem.

I called the shop from where I took the contract and they are saying that the technician will come for the installation. It's been more than 2 weeks since i have ordered the product and still the internet is not working.

There is no support from Vodafone team to send someone to come and have a look at the issue.

I have been very disappointed with the kind of support vodafone has.

Betreff: Installation of Fritzbox 5530

Peter_Co — Tue, 26 Aug 2025 19:05:30 GMT

For support in English use WhatsApp. From the bot you repeatedly request a Kundenberater until you get forwarded to a human agent. Responses will take time, this is no live chat and requests are worked on in chronological order.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292

Betreff: Installation of Fritzbox 5530

RobertP — Wed, 27 Aug 2025 07:56:23 GMT

wenn der Glasfaseranschluss direkt von Vodafone bereitgestellt wird, kannst du die 5530 nicht direkt am Anschluss verwenden,

das geht aktuell nur wenn der Anschluss über die Telekom bereitgestellt wird

https://www.golem.de/news/endgeraetefreiheit-verbraucherzentrale-mahnt-vodafone-ab-2508-199492.html

https://www.verbraucherzentrale-rlp.de/pressemeldungen/digitale-welt/glasfaser-endgeraetefreiheit-gilt-110118