Vodafone won't send a new router

Milena9 — Sat, 03 Aug 2024 09:52:05 GMT

Hi, so i have a problem that i called vodafone 3 times in last 3 weeks or more, for a new router to be send because mine is broken no lights on it are lit up, sometimes it works but maybe for an hour once in a while. For all that times i called every time the respond was the same "my colleage made a mistake i will fix that, your new router should be send in about 2-3 days". And silience. No emails, exept that my ticket got renewed, but still "in arbeit". So what can i do? I'm paying over 50 euro for NO internet and renting not working router... i sure will change the company when the contract is over but for now i want to have what i'm paying for.
Regards Milena (sorry not german)

Betreff: Vodafone won't send a new router

andreasabaad — Sat, 03 Aug 2024 10:48:31 GMT

Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum.

Du musst dich an die offiziellen Kontaktstellen wenden.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

Thema "Vodafone won't send a new router" in Feedback

Vodafone won't send a new router

Betreff: Vodafone won't send a new router