https://forum.vodafone.de/t5/MeinVodafone-E-Mail/The-username-recovery-emails-were-not-received-PUK-code-problem/m-p/3281231#M133622 <P>I have another registered account to which my SIM card is linked. I lost access to my PUK code and wanted to retrieve it through my account. However, access is only possible via the username, not the email address. I tried to recover the username three times within three hours, but I didn’t receive any emails (I also checked the spam folder).<BR /><BR /></P><P>I tried calling the hotline, but I don’t speak German. I heard about the “operator” function for English-speaking customers.<BR />The IVR asked a few questions and then just gave me some number.<BR /><BR /></P><P>I still hope I can recover access to my PUK code, thanks!</P> Sun, 03 Aug 2025 10:39:10 GMT askalkin 2025-08-03T10:39:10Z https://forum.vodafone.de/t5/MeinVodafone-E-Mail/The-username-recovery-emails-were-not-received-PUK-code-problem/m-p/3281231#M133622 <P>I have another registered account to which my SIM card is linked. I lost access to my PUK code and wanted to retrieve it through my account. However, access is only possible via the username, not the email address. I tried to recover the username three times within three hours, but I didn’t receive any emails (I also checked the spam folder).<BR /><BR /></P><P>I tried calling the hotline, but I don’t speak German. I heard about the “operator” function for English-speaking customers.<BR />The IVR asked a few questions and then just gave me some number.<BR /><BR /></P><P>I still hope I can recover access to my PUK code, thanks!</P> Sun, 03 Aug 2025 10:39:10 GMT https://forum.vodafone.de/t5/MeinVodafone-E-Mail/The-username-recovery-emails-were-not-received-PUK-code-problem/m-p/3281231#M133622 askalkin 2025-08-03T10:39:10Z https://forum.vodafone.de/t5/MeinVodafone-E-Mail/The-username-recovery-emails-were-not-received-PUK-code-problem/m-p/3281244#M133626 <P><SPAN>Du befindest dich hier in einem Kunden helfen Kunden Forum! Hier kann dir niemand helfen. Wende dich damit bitte an den&nbsp;</SPAN><A style="background-color: #ffffff; font-family: Vodafone; font-size: 18px;" href="https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954" target="_self">Service</A><SPAN>.</SPAN></P> Sun, 03 Aug 2025 11:18:48 GMT https://forum.vodafone.de/t5/MeinVodafone-E-Mail/The-username-recovery-emails-were-not-received-PUK-code-problem/m-p/3281244#M133626 andreasabaad 2025-08-03T11:18:48Z