Not visible contract details after contract transfer

zey — Tue, 11 Mar 2025 16:58:12 GMT

Hello,

I got transferred my vodafone cable internet ownership after my flatmate moved out. The billing and internet work well. The money is being withdrawn from my bank account. However whenever I try to view my contract detail on myvodafone, I can not and whenever I try to add it on my contract via my customer number it says this customer number is not valid or real but the customer number is valid as written on the detail at the automated and the forms sent to me from vodafone. I do not have activation code also because it never sent to me via email or mail. Could you help me to match my vodafone account and my cable internet contract so that I can view and change my package in case I needed. I can share required information for any security check and account details.

Post moved to the correct board.BR J0hann

Re: Not visible contract details after contract transfer

J0hann — Tue, 11 Mar 2025 17:02:39 GMT

Hello @zey,

please contact our service via these contact channels and let them have a look into your customer account.

maybe there are irregularities in your data.

BR J0hann

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Not visible contract details after contract transfer

Re: Not visible contract details after contract transfer