Old contract is still charged when new contract is purchased

OLD_Contract — Fri, 16 Aug 2024 11:21:28 GMT

Hello Vodafone Team,

Please cancel below
Cable contract
Customer No. XXX

Because I relocated to another location "Ingolstadt"

There in Ingolstadt vodafone don't have Cable connection, therfore new vodafone Landline contract has been taken.
Landline contract
Customer No. XXX

I am trying to convey this from 2 months and simple paying money to Cable contract.

I am really unhappy with your service.
Also I cannot connect to vodafone customer service because no one fit to speak in English.

If vodafone don't want to have non german customer please let me know and cancel all my contracts with vodafone.

Also got mail saying old cable contract will terminate by 7 of September but early termination is possible if I stay with vodafone.

I am already staying in vodafone please see my new contract.. why still charging for old contract????

Persönliche Daten und Anhang aus Datenschutzgründen gelöscht

Betreff: Old contract is still charged when new contract is purchased

Peter_Co — Fri, 16 Aug 2024 15:45:15 GMT

1) You are in a customer-to-customer forum, no individual support is available here. Support in English is available via WhatsApp:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292

2) Did you actually notify Vodafone about your move at least a few weeks in advance? In that case VF checks if your existing contract is available at the new location. If it is, the contract moves with you - if not Vodafone themselves terminates the contract without the customer having to do anything.

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Old contract is still charged when new contract is purchased

Betreff: Old contract is still charged when new contract is purchased