Thema "Betreff: My account was canceled but still receiving multiple charges debited to my checking" in MeinVodafone & E-Mail

My account was canceled but still receiving multiple charges debited to my checking

csci9412 — Mon, 13 May 2024 23:16:17 GMT

Hello ,

I have a question about my account. I moved back to the US in September 2023. My account was canceled in February 2024. Why are they still charging me? Attached please find my bank transactions. Thank you.

Best Regards,

Lillian Lee

202-361-7301

Best Regards,

Lillian Lee

202-361-7301

Betreff: My account was canceled but still receiving multiple charges debited to my checking

reneromann — Mon, 13 May 2024 23:32:47 GMT

It seems like you haven't cancelled your accounts.

Have you ever provided proof of deregistration / movement back to the US by sending a copy of the deregistration letter? If not, your contracts will not be cancelled!

And you seem to have had at least two different contracts - one for landline internet and another one for mobile phone usage -- they need to be cancelled separately as these are two different companies providing those services, even though they are both using the Vodafone brand.

Betreff: My account was canceled but still receiving multiple charges debited to my checking

csci9412 — Mon, 13 May 2024 23:55:07 GMT

Attached please find my canceling letter and email. Is this right?

Betreff: My account was canceled but still receiving multiple charges debited to my checking

reneromann — Tue, 14 May 2024 00:02:58 GMT

You only cancelled the TV App, nothing more.

So there was -at least from this mail attachment- no cancellation notice for your landline and/or mobile contract...

And the cancellation for the TV part was dated to end of March 2024 - thus you would've been charged for the TV part until that time (and maybe also in the following month depending on the invoice cycle).

Betreff: My account was canceled but still receiving multiple charges debited to my checking

csci9412 — Tue, 14 May 2024 00:16:03 GMT

I do not have tv or phone service. I only order internet. I already returned my internet equipment before I left Germany. I talk to the representative to cancel my internet order before I left Germany.

Could you please tell me how can I cancel my internet service?

Also I do not understand why there are multiple debits into my checking account every month. Please advise.

Betreff: My account was canceled but still receiving multiple charges debited to my checking

csci9412 — Tue, 14 May 2024 00:34:10 GMT

Attached please find my form 190 deregistration. Is this right?

Betreff: My account was canceled but still receiving multiple charges debited to my checking

reneromann — Tue, 14 May 2024 08:32:48 GMT

@csci9412 schrieb:

I do not have tv or phone service. I only order internet.

The PDF you included in your posts only shows GigaTV.Net services - this is a TV only service...

@csci9412 schrieb:

I already returned my internet equipment before I left Germany.

Returning devices does NOT constitute any kind of cancellation!

@csci9412 schrieb:

Could you please tell me how can I cancel my internet service?

As I said - you will need to report a move directly to Vodafone and include your deregistration letter.

From what you included in here so far, you haven't done this.

@csci9412 schrieb:

Also I do not understand why there are multiple debits into my checking account every month.

You opted for multiple services - no matter if willingly or unknowingly.

Thus these multiple services will be billed and debited separately.

Betreff: My account was canceled but still receiving multiple charges debited to my checking

reneromann — Tue, 14 May 2024 08:33:33 GMT

Nobody in here will be able to help you - this is a customers-help-customers forum.

You will need to contact the official Vodafone support - most likely only available in German language.

Betreff: My account was canceled but still receiving multiple charges debited to my checking

csci9412 — Tue, 14 May 2024 10:06:49 GMT

Is there an email address that I can email Vodafone support? I do not speak German.

Betreff: My account was canceled but still receiving multiple charges debited to my checking

csci9412 — Tue, 14 May 2024 13:32:14 GMT

I do not have a TV. It must be an error.

Betreff: My account was canceled but still receiving multiple charges debited to my checking

Peter_Co — Tue, 14 May 2024 15:12:00 GMT

For support in English use WhatsApp - there is no support via email available:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292

Betreff: My account was canceled but still receiving multiple charges debited to my checking

reneromann — Tue, 14 May 2024 22:47:33 GMT

@csci9412 schrieb:

I do not have a TV. It must be an error.

I only gave you the answer based on the documents you posted as none of us people in this forum have direct access to your customers account details.

Anyhow, the documents you posted clearly state that you had GigaTV Net together with some additional services and a second TV box booked - that's purely TV services and have nothing to do with your internet connection. And that only those services were cancelled by March 28th 2024 (which is exactly the legally allowed cancellation term for movements to addresses that are not servicable - given that your movement information/cancellation notice was received on Feb. 28th).