Thema "MEINKABEL: can't login" in MeinVodafone & E-Mail

MEINKABEL: can't login

Matthew07 — Wed, 27 Jul 2022 17:37:40 GMT

Hi,

hope you can help me because I tried everything but no solution so far.

I wanted to login on my "meinkabel" page to download the "rechnungen" but there is no way.
I always get a generic error like "HIER STIMMT WAS NICHT".

I do have the letter I received in 2017 with my Kundernummer and the Aktivierungscode with me. When I digit them the format is correct because I get the greenlight but then something goes wrong. I really don't know why is not working.

Thanks a lot.

Re: MEINKABEL: cannott login

Martin59 — Thu, 28 Jul 2022 14:44:37 GMT

Hello Matthew07,

let's take a look at that.

Please send me the name of the contract holder, his date of birth, the complete address and the customer number via PN .

Leave a short info here afterwards and I'll take a look.

Best regards, Martin

Re: MEINKABEL: cannott login

Matthew07 — Thu, 28 Jul 2022 21:13:15 GMT

PN Sent! Thanks a lot Martin.

Re: MEINKABEL: cannott login

Claudia — Mon, 01 Aug 2022 06:56:58 GMT

Hello Matthew07,

did you sign up for the customer portal and add your contract? Did you try different browsers and delete the cookies and cache? Please send a screenshot from your contract overview via PM and reply here again.

Kind regards,
Claudia

Re: MEINKABEL: cannott login

Matthew07 — Mon, 01 Aug 2022 20:22:41 GMT

PN sent! Thanks

Re: MEINKABEL: cannott login

Claudia — Wed, 03 Aug 2022 06:29:52 GMT

Hello Matthew07,

at least I can confirm that you didn't enter wrong login credentials. Perhaps the activation code is a bit outdated. Please request a new code via the button. It should be sent to your email address within a few minutes. Please try it again with the new code.

Kind regards,

Claudia

Re: MEINKABEL: cannott login

Matthew07 — Wed, 03 Aug 2022 12:35:38 GMT

I worked but still I can't have access to my documents. i sent you a PN.
Thanks

Re: MEINKABEL: cannott login

Wallace — Thu, 04 Aug 2022 15:32:04 GMT

Hi,

I just checked your customer portal and the invoices are accessible without any problems. Do you access the Internet through a proxy?

Regards

Wallace