Thema "Re: Kann mir bitte jemand auf Englisch helfen" in MeinVodafone & E-Mail

Kann mir bitte jemand auf Englisch helfen

KennyMe — Tue, 22 Dec 2020 14:52:13 GMT

Meine deutsch ist nicht gut.

Ich muss meinen Kabelvertrag kündigen. Ich brauche jemanden, mit dem ich auf Englisch sprechen kann. Sie sagten mir, ich solle hierher gehen.

"unsere englischsprachigen Kollegen erreichen Sie auf https://forum.vodafone.de. Sie kümmern sich gern um Ihr Anliegen. Erstellen Sie dazu einfach einen neuen Thread für Ihr Thema und haben Sie ein klein wenig Geduld. Vielen Dank."

Mein Handynummer ist +49 *** mein email addresse ist ***

Edit: Persönliche Daten aus Datenschutzgründen entfernt.

Re: Kann mir bitte jemand auf Englisch helfen

Tina — Tue, 22 Dec 2020 15:32:49 GMT

Hello Kenny,

which contract do you want to cancel. Is there a concrete reason? For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Please reply here when you have sent the private message.

Best regards

Tina

Betreff: Kann mir bitte jemand auf Englisch helfen

Stephan — Mon, 04 Jan 2021 11:11:24 GMT

Hi KennyMe,

thanks for your pm. Please use this pm only for sending your customer data. For your requests pleas write in the thread.

The reason why you get several bills is very simple: you have different contracts about mobile phone, DSL an Cable TV. For each you have different customer numbers, bills and invoice runs. The customer numbers are stated in the order confirmation for your products.

For the cancellation of the TV contract you'll recevie a written confirmation via e-mail.

Regards

Stephan

Telephone and Internet Contract cancelled. Internet is still working!

KennyMe — Mon, 07 Jun 2021 11:27:16 GMT

OK, one reason I cancelled was because I supposedly had a package for phone, inernet and TV. Yet I got separate bills for everything. They could never explain this. We called several times, and they said they had no idea why.

OK that is not the problem. My TV contract which was part of my internet plan, was cancelled a month ago. The Internet was supposed to be cancelled on the 4th. It is now the 7th and I my internet is still working? The Contract was over on the 4th. So why is it still working, and why have I not gotten a confirmation with instructions where to send the Fritz Box?

Re: Telephone and Internet Contract cancelled. Internet is still working!

Grit — Mon, 07 Jun 2021 13:06:04 GMT

Hello,

for a long time now, there have been no pacts that contain everything. So separate contracts are always booked when you order TV and INternet & telephone.

Why do you wait half a year to answer again?

Regards

Grit