Thema "Re: Sicherheitspaket Cancelation" in MeinVodafone & E-Mail

Sicherheitspaket Cancelation

AliAbbasi — Thu, 17 Feb 2022 08:51:13 GMT

Hello,

Sorry for writing in English, my German is not good enough,

I want to cancel my "Sicherheitspaket", for this I tried to contact with AI bot, but she said to call a number, which operator speaks German, and I couldn't find my way throught it, I searched on forum and in most of answers says there is a contact form for this, but I can't find it, even help in MeinVodafone shows steps which I do not have in my account.

Can somebody please help here, I want to cancel this Sicherheitspaket.

Thank you in advance.

Re: Sicherheitspaket Cancelation

Grit — Mon, 21 Feb 2022 10:12:28 GMT

Hello AliAbbasi

you can cancel the security package via the contact form. Actually, it should also be possible in MeinVodafone for you to end the booked option.

Regards

Grit

Re: Sicherheitspaket Cancelation

AliAbbasi — Tue, 22 Feb 2022 21:50:22 GMT

Hi,

Thank you for response,

The link to 'contact form' shows me this page, (i'm logged into my account)

which does not have any option to cancel Sicherheitspaket.

Also "MeinVodafone" only shows which services I have and no any options or buttons to cancel it.

Bests regards,

Re: Sicherheitspaket Cancelation

Lars — Thu, 24 Feb 2022 18:25:30 GMT

Hi AliAbbasi,

what exactly is your contract with us and which German state are you from?

Best regards

Lars

Re: Sicherheitspaket Cancelation

AliAbbasi — Thu, 24 Feb 2022 19:39:47 GMT

Hi,

My contract is "Vodafone CableMax 1000", and I'm located in Köln, Nordrhein Westfalen.

Bests

Re: Sicherheitspaket Cancelation

AliAbbasi — Thu, 03 Mar 2022 20:40:21 GMT

Nobody knows how to cancel it really?

is it foreced service or trap? why I can't cancel it?

I need to immediatly cancel this Sicherheitspaket service.

Re: Sicherheitspaket Cancelation

LukePog — Fri, 04 Mar 2022 10:21:33 GMT

Hey, so that we can do this for you we need your credentials. (Customer number, full name, address with zip code and your date of birth). Please write us by private message

Thank you!

Luke