Thema "New Address" in MeinVodafone & E-Mail

New Address

Sziszi — Sun, 12 Sep 2021 11:29:14 GMT

Hi,

I would like to do to things:

- update my new address

- upgrade my current internet

So far I have already filled up the "umzungservice" formular, but my old address is still there.

How can I proceed with this ?

Jens-K — Mon, 13 Sep 2021 08:43:29 GMT

Hi Sziszi,

if you have ordered the relocaton of your cable connection. You will receive a confirmation via e-mail.

This will take a few days.

What do you mean by "Your old address is still there"

Regards,

Jens

Sziszi — Mon, 13 Sep 2021 10:13:26 GMT

Hey Jens,

I could reach someone on the phone today, and they have already cancelled the old contract, and made a new one for my new address!

All is good now!

Thanks 🙂

Jens-K — Mon, 13 Sep 2021 11:17:13 GMT

Hi Sziszi,

thanks for the feedback. I'm glad that my colleagues were able to help you.

Regards,

Jens