Mobilfunk contract not given yet

Romario_M — Fri, 31 Jul 2026 10:04:36 GMT

Hi,

I recently signed a Mobilfunk contract at a Vodafone store on the 18.07. I was told it is a trade-in deal. Everything happened verbally and I was told that the contract would be sent via email. I haven't received any email and don't know the exact charges and terms and conditions. It is almost 14 days since then. Do I have to handover my old phone and then only will I receive the contract. I realised that I cannot give my old phone back because of my banking applications from my home country and my OTPs on my home country SIM. I cannot transfer those to the new phone that Vodafone has given me. What would be the way forward?

Re: Mobilfunk contract not given yet

emily2505 — Fri, 31 Jul 2026 12:20:03 GMT

Please contact us via WhatsApp https://vod.af/VodafoneWhatsAppHilfe TOBi will assist you initially and if things get more complex, we’ll take over and help you further individually

Thema "Mobilfunk contract not given yet" in Mit Vertrag: Tarife & Rechnung

Mobilfunk contract not given yet

Re: Mobilfunk contract not given yet