Help with WebID Identification for Phone Contract

AltShk — Wed, 09 Jul 2025 15:21:36 GMT

I have placed an order for a phone contract with Vodafone. As part of the process I was required to do identification and It happened through WebID. I was told by them that they can not verify my nationality and hence Vodafone would have to do it directly. I have tried reaching out to customer support but did not get a lot of help.

Can someone please help me with this? It's an order of a phone contract and is supposed to arrive on 12 July, but it says that identification is necessary for processing. How can I do it?

Thank you!

Re: Help with WebID Identification for Phone Contract

ricky92 — Thu, 10 Jul 2025 06:19:04 GMT

Hello @AltShk,

i'm sorry that you're having problems with identification. You can go to one of our stores for identification or we can look for an alternative via WhatsApp for you👉 Dein Kontakt zu Vodafone - Vodafone Community.

Best regards
ricky92

Thema "Re: Help with WebID Identification for Phone Contract" in Mit Vertrag: Tarife & Rechnung

Help with WebID Identification for Phone Contract

Re: Help with WebID Identification for Phone Contract