Thema "Betreff: Premature termination mobilefunk due to scam" in Mit Vertrag: Tarife & Rechnung

Premature termination mobilefunk due to scam

Shwn — Sat, 22 Mar 2025 19:00:14 GMT

Can I prematurely cancel my contract as it is stated about the 14 days? The man in the store got me scammed as I asked for the cheapest one. And he gave me the most expensive one knowing that foreigners don't know anything about this. He also did this to my friend. Can I cancel my plan and complain about this? Will Vodafone accept that it was a mistake?

Betreff: Premature termination mobilefunk due to scam

reneromann — Sat, 22 Mar 2025 20:15:46 GMT

Contracts signed in a store don't have a right for withdrawal. They are legally binding for the minimum contractual term!

Betreff: Premature termination mobilefunk due to scam

Shwn — Sat, 22 Mar 2025 20:22:53 GMT

How can I withdraw my contract? I cannot pay it any more because it’s very expensive. The man at the store told me he already cancel it also before 14days. Can any one help me here how to get out of Vodafone contract? What is the minimum contract also? I want to get out of Vodafone

Betreff: Premature termination mobilefunk due to scam

reneromann — Sat, 22 Mar 2025 20:25:28 GMT

There is no right of withdrawal for contracts signed in a store!

The legally binding right of withdrawal does NOT apply for contracts made in a store!

Betreff: Premature termination mobilefunk due to scam

Shwn — Sat, 22 Mar 2025 20:28:59 GMT

How to stop it? How can i end my contract then? Does that mean i am stuck with Vodafone for 2 years?

Betreff: Premature termination mobilefunk due to scam

reneromann — Sat, 22 Mar 2025 20:30:01 GMT

You signed a contract with a minimum term for 24 months, so yes - you are bound to this contract!

Betreff: Premature termination mobilefunk due to scam

Shwn — Sat, 22 Mar 2025 20:35:37 GMT

But i called Vodafone and also asked with their online help that yes they can cancel the contract. The man in the shop also told me he did cancel and told me that it will be cancelled after 1 week. Did he lie about that? He gave me a paper of cancellation

Betreff: Premature termination mobilefunk due to scam

reneromann — Sat, 22 Mar 2025 20:37:36 GMT

He might cancel a contract - but there is no legally binding way to force a cancellation.

So if he does, it's only his goodwill, but there is no way to force this.

Betreff: Premature termination mobilefunk due to scam

Shwn — Sat, 22 Mar 2025 20:39:53 GMT

What does that mean? So did it cancel? I have a paper of cancellation which he print but I don’t know if it’s really means it is cancelled

Betreff: Premature termination mobilefunk due to scam

reneromann — Sat, 22 Mar 2025 21:03:43 GMT

Read it - it should say to when the cancellation was requested...

Anyhow - if your German knowledge isn't that good, you should think of getting a translator on your own expenses...

Betreff: Premature termination mobilefunk due to scam

Shwn — Sat, 22 Mar 2025 21:11:50 GMT

I did get translators but still it did not help. I don’t know what to do because he told me it is cancelled and it will stop after a week but Vodafone said he did not do it.

Betreff: Premature termination mobilefunk due to scam

Peter_Co — Sat, 22 Mar 2025 21:36:00 GMT

They make their money with selling contracts - they will not give up that money. By the way, even if he scammed you by making an expensive contract, you knew how much it would cost, so now saying that you can‘t afford it doesn’t sound right to me. You signed the contract, and there was the monthly cost stated.

Betreff: Premature termination mobilefunk due to scam

Shwn — Sat, 22 Mar 2025 21:42:57 GMT

He told me it is the only thing he have and it only cost 84 euro and it will get cheaper every month but i found out that it will not and the first bill will be very expensive and now i am stuck with it. He also did it to my friend. He is not explaining to us clearly what should be expected and such because i ask him that before signing also. I actually insisted on getting the cheaper sim card but he said he don’t want to give it to me and gave me the most expensive one instead. I also asked for internet or gigacube he said he will give it to me but he also didn’t!

Betreff: Premature termination mobilefunk due to scam

Peter_Co — Sat, 22 Mar 2025 21:46:53 GMT

There is only one thing that counts: what is WRITTEN in the contract you signed. The terms of service clearly state that additional verbal promises are not valid at all.

Betreff: Premature termination mobilefunk due to scam

Shwn — Sat, 22 Mar 2025 21:50:26 GMT

I was not very aware because i am very new in Germany and he told me such things. Now I don’t know what to do about this. I just want to cancel my contract 😭

Betreff: Premature termination mobilefunk due to scam

Peter_Co — Sat, 22 Mar 2025 21:55:01 GMT

I‘m afraid you are stuck with it for 24 months.

Betreff: Premature termination mobilefunk due to scam

Shwn — Sat, 22 Mar 2025 23:49:52 GMT

Can you still cancel? Is there no loophole in the contract?

Betreff: Premature termination mobilefunk due to scam

Peter_Co — Sun, 23 Mar 2025 07:24:40 GMT

There is no loophole. You could try to contact support via WhatsApp (available in English, too) and hope for a goodwill solution, but I wouldn't count on it.

Re: Betreff: Premature termination mobilefunk due to scam

luv0 — Sun, 23 Mar 2025 11:41:59 GMT

Hey Shwn!

As the previous speakers have correctly said, there is unfortunately no legal option to revoke the contract or terminate it before the 24 months have expired. You could contact the service on WhatsApp and share your arguments in the hope that they will find a favorable solution for you (e.g. a switch to another tariff or a cancellation). Another option is to find someone who would like to take over your contract..