Thema "Betreff: I forgot the password to extract my esim file" in Mit Vertrag: Tarife & Rechnung

I forgot the password to extract my esim file

Happy998 — Sat, 04 Jan 2025 14:51:52 GMT

I forgot the password to extract my esim file，The esim file has been downloaded, but it needs a password to open. Unfortunately, I forgot the password. Please tell me what to do. Thank you! My email address is XXXXXXXXXX

Edit: @Happy998 Moved to the correct board. Email address removed.

Betreff: I forgot the password to extract my esim file

Kurtler — Sat, 04 Jan 2025 14:52:01 GMT

There is no more individual support here in the forum. Support in English is available via WhatsApp

The forum is now just a customer helping customer forum.

Best regards Kurt

Betreff: I forgot the password to extract my esim file

Mav1976 — Sat, 04 Jan 2025 17:05:37 GMT

Hi @Happy998,

As @Kurtler already wrote you have to get in contact with the customer care center. Remembering a password you set is essential for that. Nobody can reset this password again!

Please try to remind your set password for the eSIM PDF profile. Otherwise get in contact with VF directly.