My contract keeps getting changed to old one

iamsodone — Mon, 16 Dec 2024 10:16:14 GMT

I am so dissatisfied by vodafone.

I have a contract that was with Mobile phone and M plan which started in Nov 2022 and finished in Nov2024. a week ago I fulfilled tghe payment of my mobile handy and then got a new contract M plan with Ohne smart phone with 200GB internet. on 12.12.2024 I recived the confirmation that my contract has been approved and I can use the new bundle. All of a sudden on 14.12.2024 it got changed back to the old one. I have called vodafone helpline 19 times. 5 times even if they speak english they will lie that they don't.

This should be atleast fixed I have all the confirmation from vodafone.

Re: My contract keeps getting changed to old one

DennyW — Tue, 17 Dec 2024 07:20:24 GMT

Hello @iamsodone

We can't tell you exactly what happened. Please contact us via WhatsApp using our contact form.

Kind regards
Denny

Thema "Re: My contract keeps getting changed to old one" in Mit Vertrag: Tarife & Rechnung

My contract keeps getting changed to old one

Re: My contract keeps getting changed to old one