Thema "Re: Need help in English - Contract Renewal" in Mit Vertrag: Tarife & Rechnung

Need help in English - Contract Renewal

Nikos13 — Fri, 13 Dec 2024 08:30:19 GMT

Hi!

I am owning 2 mobile telephone numbers.

The one was renewed yesterday, and the other one is going to be renewed in March.

Up until now, I am paying for both phone numbers together almost 72 EUR per month for 50GB.

Since yesterday, I am going to be paying 20 EUR per month for the phone number that I renewed yesterday for 40GB just for this phone number.

The issue here is that I can't find how much in total i am going to be paying from now on for both phone numbers and what amount of data is allowed for each phone number.

I really hope it won't be 72+20 EUR!

I tried to find info in my customer page but there is no update there.

Any support to clarify this, will be super appreciated.

Thank you!

Re: Need help in English - Contract Renewal

Genwyn — Fri, 13 Dec 2024 19:23:48 GMT

Hello there Nikos!
We are here to help! Please send us a WhatsApp to 0172 4401212 so we can speed things up.
You can also reach us via SMS.

LG Genwyn.

Re: Need help in English - Contract Renewal

Nikos13 — Fri, 13 Dec 2024 20:28:40 GMT

Hi Genwyn!

I have tried to use this number via WhatsApp but I can't. I will send an SMS.

Re: Need help in English - Contract Renewal

Genwyn — Fri, 13 Dec 2024 20:37:40 GMT

Thanks very much! We will message you ASAP to see what we can do. ❤️

Re: Need help in English - Contract Renewal

Nikos13 — Fri, 13 Dec 2024 20:48:38 GMT

I have already sent an SMS at the number that you asked me to. I hope you will clarify for me the situation and I can receive clear information. Thank you