Thema "Betreff: I'm sorry." in Mit Vertrag: Tarife & Rechnung

I'm sorry.

raileanuaa — Sun, 24 Nov 2024 10:10:34 GMT

I'm sorry I chose Vodafone, and I'm being constructive, I have a few points. I placed an online order for an iPhone 16 pro Titan, with a 2-year contract, after I picked up the order from this address in Florapark, there is a Vodafone, Olvenstedter Graseweg 37, 39128, here they handed me the 4-page contract, where it only says the contract number, without my user password (6-digit password) which they told me I entered when registering, although I don't remember doing this and I don't remember any 6-digit password and I tried all the combinations until I blocked the account, I went to two Vodafone centers to talk to the consultants, and no one can help me with anything, as long as I placed the order online they can't help me with anything, this is Digital Germany .. I come with my identity document, and they can't reset my 6-digit password which I don't know, and I try to reset the password, I enter my gmail, and I don't receive any code from 6 digits, I don't receive anything from Vodafone, although I pay this contract monthly without being able to use it, do you think I should sue the company or how do I solve this, if no one can help me. thanks for your attention. p.s I don't speak German.

Betreff: I'm sorry.

MasterScorpion — Sun, 24 Nov 2024 17:53:53 GMT

Thats not germany - its called security.

https://www.vodafone.de/infofaxe/997265-Aenderung-des-Kunden-und-Teilnehmer-Kennworts.pdf

Betreff: I'm sorry.

raileanuaa — Wed, 27 Nov 2024 21:16:51 GMT

I agree, security should be at a high level, but it would be nice if it were possible, with the ID, to come to the store and change my password instantly, or write a request, which I would solve on the spot. , not "online" which takes a month, but the consultants only know how to shrug, we can't help you with anything.

Betreff: I'm sorry.

MasterScorpion — Wed, 27 Nov 2024 21:53:14 GMT

I understand that but these shops are in the most time just franchiser and not in the support network - that does limit how much they can really do and know what they could do.