Thema "Rechnung und Abzug des Betrags, auch wenn der Kontakt innerhalb von 14 Tagen storniert wird" in Mit Vertrag: Tarife & Rechnung

Rechnung und Abzug des Betrags, auch wenn der Kontakt innerhalb von 14 Tagen storniert wird

subhajit — Mon, 21 Oct 2024 11:14:39 GMT

I received a bill for a cancelled contract that was incorrectly generated by a customer service representative. I already have a correct cable contract. The incorrect bill was issued for a different fibre optic contract.

Betreff: Rechnung und Abzug des Betrags, auch wenn der Kontakt innerhalb von 14 Tagen storniert wird

Gelöschter User — Mon, 21 Oct 2024 11:56:21 GMT

Please contact the customer support via hotline 0800/1721212 or use the TOBi chatbot.

PS. In this community customers help other customers. No support by Vodafone employees.

Betreff: Rechnung und Abzug des Betrags, auch wenn der Kontakt innerhalb von 14 Tagen storniert wird

Peter_Co — Mon, 21 Oct 2024 17:43:41 GMT

Did you follow the correct procedure to get rid of the wrong contract? A revocation (Widerruf) is only possible within 14 days, and only if the contract was signed via phone, internet or an agent visiting you at home. Also the correct term Widerruf MUST be used, if you use any other term, like Kuendigung or cancellation it will end the contract at the end of the 24 month minimum contract term. Vodafone has a email addy for such procedures:

widerruf@vodafone.com

Otherwise, for support in English use WhatsApp, ask the bot for a Kundenberater repeatedly until he forwards you. Responses will take time, this is no live chat and requests are worked on in chronological order:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292