Thema "Re: Could not find my customer number" in Mit Vertrag: Tarife & Rechnung

Could not find my customer number

manishyamdagni — Tue, 07 May 2024 11:40:14 GMT

Hi, I'm trying to add my new mobile contract to my existing Vodafone account, but I'm being asked for a customer password that I can't find. That's why I can't add my new e-sim. Also, I wanted to know if there was an English-speaking phone number for customer service.

Re: Could not find my customer number

MariaK — Wed, 08 May 2024 08:00:25 GMT

Hello manishyamdagni,

You can change your customer password via your customer portal. You can find this by going to Meine Daten > Kennwörter > Kunden-Kennwort (My data > Passwords > Customer password).

Or you can have the password changed using this form: https://www.vodafone.de/infofaxe/265.pdf

Re: Could not find my customer number

manishyamdagni — Wed, 08 May 2024 09:42:20 GMT

Hi MariaK, thanks for the information but my problem is I am not able to add my new contract to my existing "My Vodafone" account as I do not have the customer password. Due to this I am not able to activate my e-SIM as I do not have enough information to add. Can you please share the phone number of customer service who speak in English?

Re: Could not find my customer number

MariaK — Wed, 08 May 2024 11:35:54 GMT

I had already understood that. That's why I've given you some help on how to change your customer password. Once you have changed it, you can also add the new contract.

You can contact our support team via WhatsApp on 0172 1217212.

Re: Could not find my customer number

manishyamdagni — Wed, 08 May 2024 12:43:44 GMT

Hi, but I am not able to see the option to change the password. There is only option for service pin

Re: Could not find my customer number

MariaK — Wed, 08 May 2024 12:47:07 GMT

That doesn't look like a mobile phone contract. A service PIN is required for an Internet contract.

Re: Could not find my customer number

manishyamdagni — Wed, 08 May 2024 13:15:07 GMT

Yes I have an internet contract already. Then recently I ordered a mobile contract which I want to add to my vodafone account.

Re: Could not find my customer number

MariaK — Wed, 08 May 2024 13:56:28 GMT

OK. Then the customer password will not be displayed there either. Please use the following form https://www.vodafone.de/infofaxe/265.pdf
You can change the customer password here.

Re: Could not find my customer number

manishyamdagni — Thu, 09 May 2024 08:09:46 GMT

How can I cancel my contract?

Re: Could not find my customer number

manishyamdagni — Thu, 09 May 2024 09:00:23 GMT

Isn't there any online option? I am really gets frustrated with this.

Re: Could not find my customer number

Igg — Sun, 30 Mar 2025 17:59:35 GMT

Hi, I also have the same issue. I don’t have the customer password and I cannot change or add a new one because I have yet to upload my contract to the my Vodafone platform. Any ideas on what I should do?

Re: Could not find my customer number

luv0 — Mon, 31 Mar 2025 07:54:18 GMT

Please contact our customer support, they will help you further! You can text them on WhatsApp.