Thema "Re: Ceullular plan bill" in Mit Vertrag: Tarife & Rechnung

Ceullular plan bill

Keenan — Mon, 06 May 2024 19:56:13 GMT

Good day,

I would like to know why I'm being charged 41.99€ instead of 31.99€ as agreed in my cell plan contract.

Thanks a lot in advance!

Re: Ceullular plan bill

MariaK — Tue, 07 May 2024 10:28:34 GMT

Our customer support team will be happy to take a look.

We need personal information from you to do this.

Please contact us via our WhatsApp chat on 0172 1217212

Re: Ceullular plan bill

Keenan — Tue, 07 May 2024 10:41:15 GMT

When I send you on WhatsApp I get this automated reply:
Hello, currently I am only able to answer questions in German language. Please try again in German.

Re: Ceullular plan bill

MariaK — Tue, 07 May 2024 10:50:51 GMT

This only applies to our TOBi. Just keep writing and he will forward you to a member of staff. He will then answer you in English.

Re: Ceullular plan bill

Keenan — Tue, 07 May 2024 10:52:09 GMT

I'll try that. Thanks a lot!

Re: Ceullular plan bill

Keenan — Tue, 07 May 2024 21:57:12 GMT

Hello again, the support on WhatsApp is refusing to speak to me in English.

Re: Ceullular plan bill

MariaK — Wed, 08 May 2024 07:53:06 GMT

What did the support team write to you?