Left Germany in November

Meyer2024col — Thu, 14 Mar 2024 15:43:41 GMT

Hi,

I have a 2 year contract for mobile data since May 2023. Unfortunately, due to extraordinary reasons I had to leave Germany and come back to Colombia in

November, but I did not ask for a contract termination. I already paid the due amount from November until March, but it is difficult for me to keep paying a service that I am not using, in Euros and making international transactions to do so.

I wanted to know how can I ask for a special termination of my contract.

Also, I paid the due amount but I did not specify my costumer number, so I would like to know where can I send the proof of payment.

thank you,

Johan.

Re: Left Germany in November

J0hann — Sat, 16 Mar 2024 10:38:55 GMT

Hello @Meyer2024col,

please contact our customer service via these contact channels. I recommend WhatsApp for service in English.

My friends will help.

BR J0hann

Thema "Re: Left Germany in November" in Mit Vertrag: Tarife & Rechnung

Left Germany in November

Re: Left Germany in November