Thema "Re: Moving abroad" in Mit Vertrag: Tarife & Rechnung

Moving abroad

valentini — Thu, 30 Nov 2023 13:13:31 GMT

Hello, I move out from Germany with my sister on December 15th, 2023, in 2 weeks exactly, we already made the deregistration and I want to finish the contract, she have only mobile contract and I have mobile and phone contract, we want to cancel it because we don't leave here anymore, we move permanently to out origin country, the thing is, I want to keep the device and I'm ready to pay the difference for the remaining time, I don't want to return it, how we gonna do it, I can also send the evidence with the unsubscribe. Thank you and I hope it will be resolved quickly.

Betreff: Moving abroad

valentini — Thu, 30 Nov 2023 17:46:09 GMT

Sorry for tag, but i am in rush and i want to know how i gonna do it.

@DennyW

@MariaK

@R4mona

Re: Moving abroad

J0hann — Fri, 01 Dec 2023 20:12:01 GMT

Hello @valentini,

please contact our customer service via these contact channels.

My friends will help.

BR J0hann

Re: Moving abroad

valentini — Sat, 02 Dec 2023 13:49:57 GMT

Thank you for responding, i tried to call on all number and i wait also for english operator 14 minutes in hold and when the operator respond he said he dont speak english, another women yell to me saying Ich kanne sprachen ENGLISH and she close the phone... how i can get in touch with somebody who can understand me in English, or atleast to speak somehow with emails.

Re: Moving abroad

MariaK — Sat, 02 Dec 2023 14:01:36 GMT

Please contact us via one of the following channels:

WhatsApp chat under the telephone number 0172 1217212
Facebook service page at vod.af/FB-Service
Twitter service page at vod.af/vfservice

Re: Moving abroad

Peter_Co — Sat, 02 Dec 2023 16:21:07 GMT

Support in English is available via the Twitter/X or Facebook contacts.