Wrong Contract

Tilek — Thu, 16 Nov 2023 16:12:20 GMT

Dear Customer Service

In February of this year I became your customer through Frankfurter Alee office, which is currently closed. However, despite the fact that I clearly stated I was a student, the worker who was assisting me gave me a corporate contract.
Now the system is requiring me to add my work ID which I don’t have, otherwise it will cancel my discount. I don’t know why the worker didn’t give me a Young People contract because I am only 20.

I went to office in Mall of Berlin, but the woman there said she cannot change anything in the system. I am really confused and disappointed in this situation, hopefully you can resolve the issue.

Thank you.

Betreff: Wrong Contract

Peter_Co — Thu, 16 Nov 2023 20:32:55 GMT

You are in a customer-to-customer forum, no individual support is available here. Also the stores are *not* part of the support system, most of them are operated by independent 3rd parties who make their money by selling contracts. Support in English is available via the Twitter/X or Facebook contacts listed here:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292

Thema "Betreff: Wrong Contract" in Mit Vertrag: Tarife & Rechnung

Wrong Contract

Betreff: Wrong Contract