Unauthorized subscription and Vodafone didn't take it seriously!

Siuyung — Sat, 22 Jul 2023 17:31:25 GMT

I have been a customer of Vodafone since 2017.

Beginning of June I have upgraded my mobile phone contract. Since then I was charged with a subscription 'Sisterhood' via mobile payment. Called Vodafone hotline twice but it is still unresolved, when the subscription is obviously problematic.

Reasons are:

- In 'Mobile payment' under 'My invoices', it is stated that I don't have any subscription in May, Jun, Jul till now. I attached a screenshot for reference.

- I didn't even activate Mobile Payment in my IPhone

- I check my subscription in Apple Store (as advised by Vodafone staff) and there is no new subscription.

I urge Vodafone to contact me to block this subscription & refund me IMMEDIATELY, otherwise I will file a complain to the Budesnetzagentur by next Friday (28 Jul)

Thank you.

Betreff: Unauthorized subscription and Vodafone didn't take it seriously!

MasterScorpion — Sat, 22 Jul 2023 18:38:15 GMT

Deadline in the forum doesnt work.

No Support since Aug 2022

Use an offical channel listed here

Dein Kontakt zu Vodafone - Vodafone Community

Thema "Unauthorized subscription and Vodafone didn't take it seriously!" in Mit Vertrag: Tarife & Rechnung

Unauthorized subscription and Vodafone didn't take it seriously!

Betreff: Unauthorized subscription and Vodafone didn't take it seriously!