Thema "Re: Mobile contract" in Mit Vertrag: Tarife & Rechnung

Mobile contract

Roy10 — Fri, 17 Mar 2023 09:55:20 GMT

I am an existing Internet customer and I tried to order a mobile plan with contract, but for some reason I was asked to do an identification call, but they told me to reach out directly to Vodafone.
Since my German is not good enough, I cannot call Customer Service so I am stuck and wanted to know if there is another way to reach Customer Service in English or writing.

Thanks!

Re: Mobile contract

Andre — Sat, 18 Mar 2023 12:31:07 GMT

Hey Roy10,

feel free to get in touch with our customersupport- for example via twitter / facebook. You'll get help in english there.

With a bit of luck its possible to change the ident variant.
If not, this contract needs to be cancelled/revoked.

Then I'd suggest visiting a vodafone shop near you , since they can directly ident you.

Cheers,
Andre