Exchange SIM card never received, but I got charged for it

antonkoh — Tue, 03 Jan 2023 18:51:28 GMT

Hello,
In November I ordered a change of SIM card online, because mine wasn't functioning well. As soon as I completed the order, my old SIM card completely stopped to work (which is just ridiculous, by the way - I expected it would keep on functioning until I activate the new one, who comes up with these business processes at Vodafone???)

Anyways, I started waiting for my new SIM card. I haven't received any confirmation that it was sent out and there was no way to track the order in the Mein Vodafone application. In several days without access to my phone, I contacted the customer support and the person told me that the system shows I already received the SIM card (which I never did). I told him that I cannot afford to spend more days waiting for a replacement and I will personally go to a Vodafone shop to get another one.

Today I checked my bill for December and I got charged 9.90 Euros for a SIM card that never arrived and was never activated.

How do I request a refund?

Re: Exchange SIM card never received, but I got charged for it

Sandra-K — Wed, 04 Jan 2023 18:53:50 GMT

Hi,

I'm sorry if the SIM card didn't reach you.

Unfortunately, we can't help you without your customer details.

You can find our contact options here .

Please feel free to contact us!

Best regards,

Sandra ^ksd

Thema "Exchange SIM card never received, but I got charged for it" in Mit Vertrag: Tarife & Rechnung

Exchange SIM card never received, but I got charged for it

Re: Exchange SIM card never received, but I got charged for it