Thema "Betreff: Unclear how to proceed with my contract" in Mit Vertrag: Tarife & Rechnung

Unclear how to proceed with my contract

Arjon — Sat, 29 Oct 2022 09:14:41 GMT

Hello everyone,

I am posting this here because it was impossible to clear this up with anyone via the English hotline.

I ordered an unlimited contract online using the self-employed" option. After a few days now I have no idea where I am supposed to send the proof that I am self-employed. Can someone help me with this?

Also, when I go to MeinVodafone app, I see that the internet data shows 30 GB only and not unlimited like I originally ordered. I have both Vodafone cables and this new phone contract (sim card only, no mobile).

Can someone please reach out to me so I can give you my details?

One more question. Are physical vodafone shops supposed to help with online contracts? I went to one and they told me that they can't help with any contract ordered online. Seems a bit strange.

Thanks in advance

Betreff: Unclear how to proceed with my contract

ttwa2011 — Sun, 30 Oct 2022 09:39:31 GMT

Hello @Arjon !

@Arjon schrieb:

I ordered an unlimited contract online using the self-employed" option. After a few days now I have no idea where I am supposed to send the proof that I am self-employed. Can someone help me with this?

Click here.

@Arjon schrieb:

Also, when I go to MeinVodafone app, I see that the internet data shows 30 GB only and not unlimited like I originally ordered. I have both Vodafone cables and this new phone contract (sim card only, no mobile).

Can someone please reach out to me so I can give you my details?

Customer data cannot be viewed or requested here in the community. For clarification in English, I would advise you to use Facebook or Twitter.

Betreff: Unclear how to proceed with my contract

Arjon — Wed, 02 Nov 2022 14:13:30 GMT

I submitted the proof since 3-4 days now and I haven't received any SMS for confirmation.

How to make sure it went through?

Thanks!