Thema "Re: No Longer Living In Germany. Canceled Service - Account Being Charged" in Mit Vertrag: Tarife & Rechnung

No Longer Living In Germany. Canceled Service - Account Being Charged

JBreese — Tue, 18 Oct 2022 10:44:02 GMT

Hello,

I don't speak German, and I don't live in Germany anymore. I was charged 140 euro for something, but I can't get customer service on the phone because I don't speak German and I'm not in Germany. I am unable to get an activation code, because I don't have a German number.

I need someone from customer service to provide a contact number and English language service so that I can figure out what's going on.

Re: No Longer Living In Germany. Canceled Service - Account Being Charged

HeikeF — Wed, 19 Oct 2022 14:06:56 GMT

Hi JBreese,

in order for us to be able to help, a look at your customer data is essential.

Unfortunately, that does not work here.

Please contact our customer service directly, preferably via Facebook or Twitter . We can definitely help you there in English as well.

Best regards

Heike