Thema "Refund not received" in Mit Vertrag: Tarife & Rechnung

Refund not received

anonymsav — Thu, 01 Sep 2022 14:36:09 GMT

Hi,

I had ordered a phone but was lost during delivery and I had to wait for 2 months. At that point I was already charged for the phone and I was asked to order the phone again on new contract. I was told that my refund for the old phone would be processed within 5 weeks. But it has been over that time period and still have not reveived anything yet. I would appreciate if anyone who can help could reply to this message. Thank you!

Re: Refund not received

Jens-K — Sat, 03 Sep 2022 11:46:24 GMT

Hi anonymsav,

this is a user helping user forum.

This is something only our customer support can help you with.

I recommand that you contact the colleagues at our Whatsapp, Twitter or Facebook Support.

You can find the links here: https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/td-p/1912292

Rgards,

Jens

Re: Refund not received

anonymsav — Mon, 05 Sep 2022 11:27:40 GMT

Okay thank you, I will try that.