Thema "Betreff: Contract Termination ... Not yet signed" in Mit Vertrag: Tarife & Rechnung

Contract Termination ... Not yet signed

Mahmoud_zz — Wed, 31 Aug 2022 20:05:20 GMT

Hello Vodafone Team,

I have signed up for a Mobilfunk contract by a phone call to the sales team a week ago, as a change from pre-paid to contract. The change happened the next day without signing any contract and the internet usage is already counted.

Yesterday, I have received the contract to sign it and send it back. Unfortunately, I was not aware that the minimum term for the contract is two years. After reading all the contract terms (with help from German speaking people), I do not wish to continue with the contract.

Is it possible to cancel the contract? If so, do I have to submit a termination form, send an E-mail, or call Vodafone? Calling customer service is always difficult for me because my German is somewhat poor.

Thank you for any help in Advance.

P.S. Relevant information: My contract is GigaMobil Young M in Baden-Württemberg

Betreff: Contract Termination ... Not yet signed

Mahmoud_zz — Wed, 31 Aug 2022 20:41:54 GMT

Short update: I have found this website: vodafone.de/retoure and issued a revoke order using the Lieferscheinnummer. In the end, I have a QR code to return the contract.

If I send back the contract using the QR code unsigned, will my contract be revoked, or do I need to contact Vodafone and inform them first?

Betreff: Contract Termination ... Not yet signed

ttwa2011 — Wed, 31 Aug 2022 21:39:21 GMT

@Mahmoud_zz

Yes. You have already found the correct website. By using this page, Vodafone is already informed about your revocation.