Leaving Germany

Caroline5 — Sat, 20 Aug 2022 11:50:58 GMT

Mobile contract

I've been reading through different posts but cannot find an answer. I have been a Vodafone customer for a year already and want to change my contract. understand this will extend another 2 years. The only reason I would need to cancel my contract within the next two years is if I move back to the US where Vodafone is not a provider. Is proof of abmeldung and moving to a non-Vodafone location an acceptable reason for contract cancellation?

Re: Leaving Germany

Andre — Mon, 22 Aug 2022 11:06:40 GMT

Hey Caroline5,

you can only change your contract within the first 24 months contract runtime, as long as its an upgrade in a higher tariff.
This leads to an new contract term runtime of 24months from the date of the upgrade.

You can cancle the contract early , if you are permanently leave germany.
Just send a cancellation with proof that you are leaving, like the "Abmeldebescheinigung / Certificate of deregistration".

The order department will cancle the contract then. If you've decided to recieve a subsidized handset / new phone , there will most likely be a charge for the remaing monthly fees for the mobile phone.

Cheers,
Andre

Thema "Leaving Germany" in Mit Vertrag: Tarife & Rechnung

Leaving Germany

Re: Leaving Germany