Thema "Re: unable to request activation code" in Mit Vertrag: Tarife & Rechnung

unable to request activation code

likitha — Mon, 11 Jul 2022 13:13:41 GMT

Hello

As a part of moving process I took over the existing contract of vodafone internet from june. I received a post to request activation code but when i tried to do that using customer number it shows an error saying that it is not a valid customer number.

please help me regarding this issue

Thank you

Re: unable to request activation code

Andre — Tue, 12 Jul 2022 10:14:16 GMT

Hey liktitha,

If you take over a contract from the previous teanant you'll get a new customernumber.
Which kind of product are you using , dsl, cable or a mobile contract?

Cheers,
Andre

Re: unable to request activation code

likitha — Fri, 15 Jul 2022 13:41:11 GMT

It is cable and I have a recieved a post with customer number and i tried using that
i didn't get any post after that

Re: unable to request activation code

Andre — Fri, 15 Jul 2022 15:04:02 GMT

Then my colleagues will have a closer look into this.

In which federal state are you living?

Cheers,
Andre

Re: unable to request activation code

likitha — Fri, 15 Jul 2022 16:35:53 GMT

Thank you for your support

I'm living in Koblenz, Rhineland-Palatinate. pincode 56070

Re: unable to request activation code

Tina — Sat, 16 Jul 2022 11:18:13 GMT

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Re: unable to request activation code

likitha — Sat, 16 Jul 2022 13:04:39 GMT

Hello

i've sent you the details you asked

Re: unable to request activation code

Nancy — Mon, 18 Jul 2022 10:05:33 GMT

Hello likitha,

ich habe alles fertig gemacht und den Aktivierungscode los geschickt. Leider haben wir von Dir noch keine verifizierte E-Mail-Adresse hinterlegt, deshalb bekommst Du ihn per Post.

Viele Grüße

Nancy

Re: unable to request activation code

Shahidnalakath — Thu, 27 Oct 2022 11:39:39 GMT

Hello

I took a new contract of vodafone cable internet from July. but i did not recieved any activation code. this is stopping me to add the new contract in the myvodafone portal.

i tried request new activation code as well. but it is giving the error as invalid customer.

How to get the activation code in email??

Thank you