Thema "Re: Device not received but money deducted from account" in Mit Vertrag: Tarife & Rechnung

Device not received but money deducted from account

anonymsav — Thu, 30 Jun 2022 11:45:08 GMT

I ordered a phone with contract through a call. My name was spelled wrong so I did not get the device. I called again and they suggested me to order again. I did that but the shipment status has not changed since a week. However, some money was deducted from my bank account.

I tried to call customer service but was not able to clarify the situation as I am not a prolific german speaker. Can anyone help me with this? I thank you in advance!

Re: Device not received but money deducted from account

HeikeF — Fri, 01 Jul 2022 13:28:32 GMT

Hi anonymsav,

we like to help you here with this.

Would you pleas send us a PN with yout customer-ID, the password and the link of that therad here?

Thx a lot and best regards

Heike

Re: Device not received but money deducted from account

anonymsav — Tue, 12 Jul 2022 11:02:21 GMT

Hey Heike,I wrote you a PN but did not get a reply